Rixos Premium Bodrum

Beautiful Location and Natural Atmosphere with Clean Facilities. Food alternatives could be more, it was mostly the same food every night during our four night stay.

We really had a wonderful time and certainly we will come back

The setting is absolutely stunning as are the views. Our young beach waiter (can’t remember his name but he was 20!) was amazing and so lovely. He was so efficient and we never had to wait for anything. It was just a shame that the a la carte restaurants weren’t open as this was one of the reasons for booking, we did however make it to the Italian one which opened up for our last night. Food here was very good. Our guest relations man was not the best. When we booked a cabana for our son’s birthday he kept on getting the date wrong. We booed for 11/4 and on 9/4 he messaged us to check that we were coming today. Also when he massaged to say the Italian was opening on 10/4 we replied straight away asking for a reservation for 10/4. He didn’t get back to us until late that day stating that it was fully booked but we could reserve a table for 11/4. We said ok that would be fine. He then later replied stating that our reservation was confirmed for the 10/4! I just feel that his service should’ve been better. Also on the day we had the cabana he told us to arrive after breakfast which we did. He wasn’t there and we asked another guest relations lady who seeemed to not know much about it. Eventually we got on a buggy to the island but she was unclear when we got there which cabana was for us. There were not enough sunbeds when we got there as I had explained when we booked that there would be 4 of us. We did get 2 more sunbeds delivered and the service thereafter was very good. After we got back from lunch the cabana deck was completely in the shade and it was freezing. We asked if we could move to a different cabana but we were told that they were all reserved for Villa guests. There was not another cabana being used at all that day and we ended up cutting out time short and heading back to the beach. It was very disappointing as it was booked for my sons birthday. When we explained to our guest relation guy that we were not that happy he really did not want to help and just said that we had had 4 hours there. This is not the response I would expect. He also made inappropriate comments about our daughter being very pretty and he would like to meet with her again when she wasn’t with us one morning! This was not acceptable at all. It was a shame that there was no evening entertainment at night for the first 4 nights and the only bar open at night was the lobby bar as this was very crowded and affected the level of drinks service. All in all, we cannot fault the rooms, the service of most staff, the food in the buffet, the activities, the cleanliness. We would come back but maybe later in the year as I think having everything open it would make for a much better experience.

This is the second time staying in premium room and did ask for upgrade to new executive room. However, was informed that they had none. When one of our Freind's came the next day and got an upgrade. Bit disappointed