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Important information: Coronavirus


The safety and wellbeing of our guests is a top priority for Rixos Hotels and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.

Global Policy for Existing reservations for upcoming travel through April 30, 2020:

• Guests who booked a non-flexible rate with Rixos Hotels for travel after March 1, 2020, may modify their reservation for future travel through April 30, 2021 without penalty by contacting the hotel directly 

Note: changes to existing reservations will be subject to availability and any rate differences

In regions affected by government-issued travel restrictions, the following applies:

• Guests scheduled to arrive prior to April 30, 2020 may cancel (or modify) their reservation and be refunded without penalty.

For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.