Rixos Borovoe

Thank you very much for your service, I really hope that your service will be on this level all life, see you later, bye bye

My recent stay at Rixos Hotel in Borovoe was a delightful experience overall, marked by luxurious accommodations and picturesque surroundings. We booked a stunning Junior Premier Suite that exceeded our expectations, offering a perfect blend of comfort and elegance. However, the check-in process left a bit to be desired. The reception area was bustling, and despite our excitement to start our getaway, we found ourselves waiting for approximately half an hour to complete the check-in. This unexpected delay was a minor inconvenience, but it did impact our initial impression of the hotel. Once settled in, we decided to explore the dining options and, inevitably, tested the room service. While the food was excellent, communication proved to be a challenge. Regrettably, when calling room service, we encountered a language barrier as the staff seemed to struggle with English. This was a disappointment, as effective communication is crucial for a seamless guest experience, especially in a high-end establishment like Rixos. Despite these minor inconveniences, the staff's friendliness and the overall ambiance of the hotel compensated for the shortcomings. The facilities, including the spa and fitness center, were great, providing ample opportunities for relaxation and recreation.

everything was great, I want to come back!

All in all is good, 1) except that price for indoor tennis court increased twice since last year, 2) outside territory is not enough interesting during automn and spring, some additional interesting things are required, 3) road through IQanat to the mountain is required, there are road from IQanat till mountain, but sadly no road till IQanat from Rixos Borovot, 4) it would be good to have shampoo & hair conditioner paraben and SLS free.