Rixos The Palm Hotel & Suites

Second time staying there with husband and two kids. They can’t do enough for you.

Great short break in teh sun. Lovely staff, hotel relatively new and far less tired than some pf their others in the region

We had never been to Dubai before and we are glad we choose the Rixos. I have a food allergy and the staff could not be more helpful especially John in the restaurant. We excellent service in all parts of the hotel and extremely happy with our stay.

We have stayed as a family in Dubai many times. The Rixos on the Palm was one of the best all round experiences we have had. The hotel is spotless, the reception staff are welcoming a. the rooms a. views are stunning. The hotel is setup so everything is closely connected to reception, it is just a short stroll to the restaurants, bars or the pools a. beach a. whilst it was fully occupied, no where ever felt overly busy. The real thing that sets this hotel apart from the others though was the staff team. We arrived early so our room was not ready, but we could freshen up a. change in the Spa area a. after a swim we were called to say the room was ready, bags were in place a. the room was located exactly where we had indicated a preference, with panoramic views of the Burj Al Arab a. Dubai. The reception team did everything to make that process simple, including pre booking Al La carte restaurants. Jimmys smiling welcome on the front door makes you feel like you are coming home, even for a first visit. We went back to the pool area, towels in arms a. were met by Masul who asked where we would like to be based, took the towels, set up beds, tables a. shade for us. He a. his colleagues made sure for the next week that we were set up a. ready to go, we never had to stand around looking for beds, they would move beds around to accommodate guests a. make sure that unused areas were cleared a. ready for the next person. They will get you fresh towels a. clear the old ones, no more pool towel cards or limited change overs here. The bar staff around the pool is also a step up. If you want to sit or wait at the bar, you can, but Ishara a. the team at Bodrum bar come to you, ask what you want a. deliver it. Buckets of beers in ice, cocktails, mocktails, coffees, fruit a. snacks a. all premium brands. Once Ishara knows what you like, a fresh one arrives before you know you want it. A real VIP experience. The food in the buffet is fresh, varied a. plentiful. You can select your meat a. fish a. have it prepared how you like it. It was busy, but not to the point where you had to wait or not have choice. The waiting team were responsive with drinks a. clearing away. The Al La Carte restaurants were also a nice experience with delicious food a. attentive service. In particular, Katherine in the Toro Loco restaurant was amazing. Attentive a. helpful a. she even does the Flaming Pineapple dessert, which is quite a show a. receives a round of applause from the restaurant every time! Lastly for a mention is Bar 1 in the evenings. Yatesh, Saju a. Cristy are an amazing team. They help you navigate the extensive Premium drinks list, keep you topped up with snacks a. they remember what you want. Such attentive service a. after a few days, the occasional special drink turns up for you to try. There was music or entertainment on most evenings a. the staff made the whole experience an evening event, rather than just sitting in a bar. When it came time to leave, we were sad to go, but the departure process was quick a. efficient a. smiling Jimmy was the last thing we saw, waving us off to the airport. A wonderful, relaxing, attentive a. fun experience, we’ll definitely be back!