Rixos The Palm Hotel & Suites

On arrival, the lady who checked us was so friendly and helpful, organising us food as we arrived outside of restaurant hours. In general all the staff were lovely, especially the guys by the pool; felt like they couldn't do enough for us! Considering the size of the hotel, it didn't feel overly busy or too crowded which I really liked. All the food was amazing, the best out of any all inclusive I've ever been to. Toro Loco was our favourite but even the main restaurant was fab. Overall I would definitely come back and definitely recommend.

We had a lovely holiday, beautiful hotel. Staff amazing nothing too much trouble to help you with.

Our family of 4 (including 4 year old daughter and 6 month old son) stayed at Rixos Palm hotel and suites for 7 nights, as our first holiday since our baby was born. We couldn't have dreamt of a better stay, from the moment of our arrival until we checked out, and are already weighing up returning at some point in the future. We arrived late at the hotel after a long day of travel, to be greeted by the news of being upgraded to a 2 bedroom family suite (perfect for us, so our daughter didn't have interrupted night's sleep due to the baby), as well as complimentary room service provided for dinner due to us arriving just after the restaurants had closed. That set the tone for the entire trip, with service constantly going above and beyond what was expected to make us feel at home - and especially our daughter, with so many of the staff remembering her name and making her feel special, which was really important to us. I'd like to give a special mention to Sarah at the Istanbul Patisserie (and Maya says thank you for all the biscuits), the service staff in the Turquoise restaurant (especially when I was laid low with an illness for a day, for how they helped my wife manage our two kids), and to our concierge assistants Matthew and Lahcen who were so helpful throughout our stay. The Rixy Kid's club deserves special mention too, for their sheer enthusiasm and energy every single day. Our daughter was initially nervous about joining some of the activities, but they were so welcoming to her she ended up spending most of her time there by the end of the holiday. The activities kept the children engaged and entertained throughout, and our daughter will really miss her nightly face painting. The fact she ended up taking part in a kid's talent show is testament to how brilliant they were with her. As a couple of minor points for consideration, the Friday steak night in the restaurant was great in terms of food, but organisation felt slightly chaotic. There were a couple of loose fittings in the room too, but these didn't impact our stay at all, and were barely noticeable. All in all, an unforgettable stay at a special resort.

Hotel nice for kids. Rooms not in satisfactilory conditions.