Rixos Premium Dubai JBR

Every thing was perfect except the food really bad

We had an absolutely fantastic experience at this hotel! The location is stunning, offering a perfect blend of tranquility and beauty. We opted for the half-board package, and we must say, both the dinner and breakfast exceeded our expectations. The variety, quality, and taste of the food left us speechless – it was simply outstanding! This place is ideal for a family getaway. The atmosphere is welcoming and peaceful, making it perfect for spending quality time together. The pool and beach facilities are excellent, providing endless fun and relaxation for everyone. Overall, it was a memorable stay, and we thoroughly enjoyed every moment. Highly recommended for anyone looking for a perfect family-friendly vacation spot!

This was our second time staying, bringing the children along for this stay. We had requested an early check in - but on arrival that was not possible, which was fine. We had also requested two rollout beds for the children - and on entering our room this was not provided, so we needed to call the desk for this. Also - we were told at the time of booking that a bottle of wine would be left for my wife, but this wasn't present. I didn't bother chasing up on this. When we checked in, we didn't have our childrens Emirates IDs or passports with us. The manager told us that it was a requirement. I had to travel back to our home in Dubai to get these. So that was a bit of a bummer, but no fault of the hotel. What disappointed me was that the check in team didn't seem to care that it was an inconvenience and that it was a bit of stress for my family with a 2yo and 5yo. Again, I didn't expect anything and I know they couldn't do anything, but it was all treated rather 'matter of factly' with lack of empathy. Your housekeeping team were great. The one bed we stayed in had a nice view - though we paid extra for the view soley for the fireworks display that was cancelled, so that was a bummer. Also - last time we stayed in a one bedroom that had two bathrooms. I thought that would be the case with this deluxe one bedroom given the much higher price, so we were disappointed to discover it didn't have the second washroom. The pool facilities were great, so were the team down there. Breakfast was also amazing. And the Valet and baggage team were all excellent. I don't know why, I just left feeling a little let down. But I don't have any solid reason as to why this was the case. Hence my 8/10

Nice hotel, great good, very clean. Main restaurants staff busy and so not always attentive. Rooms nice and very clean. Shame we had noisy neighbours above or below. Woken two nights with raised voices. That went on. Second night complained and either by security intervention or by chance shouting stopped. Shame 2 out of 3 nights spoilt by this