Rixos Premium Tekirova

We had a fantastic stay at rixos last, can hands down say the best hotel complex we have been too, staff were very friendly and very welcoming. We had a great experience with one of the entertainment team (his name was Yunus) he was such a great guy with lots of energy and would always put a smile on our faces when we see him around the hotel! We always had great service from all the staff at rixos but one imparticular there was one guy on roller skates round the pool his name was either hassan or Ahmed we can't quite remember but he was super speedy on the skates and he looked after is so well we couldn't of been happier. Every time he skated past he would ask if we were OK or needed anything and he always seemed to be doing more than the others, the two guys I have just mentioned are a credit to your work force. The entertainment was really good also some really good shows that we couldn't fault, and there we a very good choice of bars around the complex. The food we had at rixos was really good, we really enjoyed the mixture of restaurants and also tried the Italian and Turkish restaurants which also didn't disappoint. Whilst staying at the hotel it was my girlfriends birthday and I feel that the staff went out of there way to make her day very special and memorable so I can't thank you enough for that. The water park is a brilliant feature to the hotel we used this on several occasions whilst on our stay. Room was a great size and the hotel was always very clean and presentable, as you can probably tell we are very happy with the experience that we got. Only one small thing I will mention is that our toilet broke on the third day and we reported it to reception ans they said they would get a technician to go look at it and fix it, it didn't actually get fixed until the 7th day which was our last day. So that's the only complaint I do have, but that aside the experience we had was brilliant and we are already discussing to come back next year as we don't think we could possible stay anywhere else now we have had the rixos experience

I loved the food - that's the best thing at your hotel! Very high quality, thank you! I enjoyed the comfort, good service, and most of the things at the hotel and generally spend a good time. However, some guests were terrible - pushing women with small kids, being rude, always drunk, swearing, shouting, and behaving below ethical norms. Seeing a man collapsed on his knees in the lobby with his head stuck between the pillows - is not why I came to your hotel. It was the middle of the day. The next day I saw another man being so drunk that he fell asleep before lunchtime next to the lounge bar. Overall, it would be much nicer if the staff started conversations with us in English, French, Spanish, German, or even Turkish. Hearing constant greetings in Russian is offensive. Until the war in Ukraine has not ended, we will be flying to hotels that do not admit people from Russian Federation.

High service level, except some in the restaurant. Very delicious food and nice pool area. Rocky beach which we did not like. Very beautiful hotel with nice green areas. Check in service is insanely good!

We really enjoyed the resort. Hope to come back soon.

My family and i stayed in and we found room too small.Washroom doesnt have aeration and its flush was not working properly.The second bed was sofa and it was pretty uncomfortable for my kid.Also they didnt put enough pilliw and blanket for the second bed. I was surprise the hotel like Rixos put that sofas in the rooms while smaller hotels are having one real bed in theirs .We were 3 people in the room but we never get 3 towels until i ask them to , and they always forget to put ear sticks , toilet papers.In generally we liked main restaurant and the people one close to swiming pool but we found the coffee shop (pastane) doesnt have enough attention such as workers and desserts wise.Workers never come and ask you if you wanna order something until you go ask them to bring.other than that we love how workers were helpful and polite.Reception are works perfect.Only the thing i dont like is the managers in main restaurants are so unprofessional.They get angry with waitrees and start yelling them front of visitirs so its so disrespectful and not professional. Would i visit Rixos again "yes" but if you guys work better on the small things such as rooms needs do i recommend Rixos to my family and friends "yes" i would .