GENERAL INFORMATION

1. What category is the hotel?
 Rixos Tersane Istanbul is a 5-star B&B urban resort.

2. How can I contact the hotel?
 You can reach us via:
 +90 (212) 377 58 00
 rhtis.sales@rixos.com
 rhtis.mice@rixos.com
 Hotel Website

3. What are the check-in and check-out times?
 Check-in: From 3:00 PM
 Check-out: By 12:00 PM

4. Can I check in early or check out late?
 Yes.

Early check-in between 5:00 AM – 9:00 AM is available for an additional fee.

Check-in before 5:00 AM incurs a full night’s charge.

Late check-out is subject to availability and an extra charge.

5. Is Wi-Fi available at the hotel?
 Yes, free high-speed Wi-Fi is available throughout the property.

6. Is the hotel accessible for disabled and pregnant guests?
 Yes, priority and service privileges are available across the property for disabled and pregnant guests.

7. Are pets allowed?
 Only dogs are permitted, with the following conditions:

Max weight: 7 kg (guide dogs are exempt)

Not allowed in public areas (lobby, restaurants, pool, fitness, etc.)

Must be on a leash at all times

Cleaning Fee: €150 + VAT per stay; €300 + VAT for stays over 13 days

8. Is smoking permitted at the hotel?
 No. In accordance with Law No. 4207, smoking and hookah use are not allowed in enclosed areas.

LOCATION & TRANSPORTATION

9. What is the distance to key landmarks and airports?

Istanbul Airport: 39,2 km

Sabiha Gökçen Airport: 46,1 km

Taksim Square: 4,8 km

Hagia Sophia: 4,9 km

Istiklal Avenue: 3,3 km

Galata Tower: 2,4 km

Grand Bazaar: 4,3 km

 

ACCOMMODATION

10. What room types are available?
 The hotel offers a wide range of rooms and suites, including:

Premium Rooms (City View, Partial Sea View, Sea View)

Family Rooms & Family Suites (2 Bedrooms, Partial or Full Sea View)

Junior Suite

Premium Suites (Sea View, with Balcony or Terrace)

Corner, Executive & Duplex Terrace Suites

Presidential Suite (409 m²)

11. What services and amenities are included in rooms?

Tea & coffee setup

Espresso machine

Daily minibar refreshments

Turndown service

Laundry service

Bathroom amenities

Airport transfer service

Balconies (available in select categories)

12. Is early check-in or late check-out available for all room types?
 Yes, subject to availability and additional fees. Corner Suites and higher room categories include VIP welcome service. 

DINING & BARS

13. What restaurants and cafes are available?

Velena: Open buffet breakfast, all-day dining, afternoon tea

Josephine İstanbul: All-day fine dining, cocktails

Gowden Club: Cigar lounge with tapas and premium spirits

Velena by the Sea: Pool bar and restaurant with Golden Horn views

Godiva Café: Belgian chocolates and gifts

Halcyon Days Café: Porcelain & English-style tea lounge

14. Are there outdoor dining options?
 Yes.

Velena features a heated garden terrace.

Josephine İstanbul has a heated terrace.

Velena by the Sea offers open-air dining by the infinity pool in summer.

SPA & WELLNESS

15. What facilities are available at the spa?

Outdoor heated infinity pool

Sauna & steam room

Massage rooms

Facial and body treatments

Booster masks & anti-aging therapies

Signature organic oils by the in-house Alchemist
Open daily from 09:00 – 21:00

ENTERTAINMENT & EXPERIENCES

16. What entertainment and cultural activities are offered?

“Discovery Routes” Fener-Balat tours with professional guides (every Saturday between 13:00 and 15:00)

“Discovery Routes” cultural excursions to Rahmi M. Koç Museum (every Wednesday and Sunday between 11:00 and 13:00)

“Discovery Routes” cultural excursions to Sakıp Sabancı Museum (every Saturday between 13:00 and 15:00, subject to an extra charge)

Exclusive shuttle boat transfers to Karaköy (every day at 12:00)

17. Are there kids’ activities at the hotel?
Yes. Candy Kids at Rixos Tersane Istanbul operates from 10:00 to 22:00. Complimentary workshops are available, while additional activities and purchases are subject to extra charges.

Additionally, hotel guests can enjoy complimentary access to Nickelodeon Play! Tersane Istanbul on weekdays from 12:00 to 20:00 and on weekends from 10:00 to 20:00.

FITNESS & SPORTS

18. What does the Exclusive Sports Club offer?

Indoor & outdoor fitness equipment

Group fitness classes with sea views
Open daily from 06:00 – 22:00

19. What classes are available at ESC?

Stretching

HIIT & Tabata

Core Express & Functional Workouts

Group Cycling & Jumping

Padel Tennis
Guests are required to bring their own towel and arrive at the activity area at least 5 minutes before the class begins.

Additionally, hotel guests can enjoy complimentary access to Tersane Istanbul Rowing Club sessions between 09:00-11:00. Reservations can be made through the booking link up to 18 hours in advance.

MEETINGS & EVENTS

20. What venues are available for meetings and events?

Tersane Ballroom: Up to 2,027 m², configurable into 4 sections

Ballroom Terrace: Outdoor cocktail space with 1,500 pax capacity

Tersane Event Hall: Up to 1,482 m², configurable into 4 sections

Meeting Rooms: Fener, Balat, Hasköy, Zeyrek, Cibali, Galata and a Glass Conference Room