Rixos Pera Istanbul

Great location and lovely room excellent staff very attentive and comfy rooms.

We were well received at the hotel. The staff was welcoming and kind. The rooms are large and well decorated, but there is mold in the bathroom. We stayed for a week and four of the days after a long day the room was still not cleaned at 6pm. We got a free drink on the first day which was a bit of a relief after a hard day. The bathroom itself was not cleaned either day. The empty bottles were there. The capsules for the paid coffee were loaded on the last day, despite our request that they supply us with new ones. We were left with the impression that most of the reception staff did not understand English and communication was difficult at times. When checking out, we had to leave the hotel early and decided to settle the bar bill and massages the night before. There was a big misunderstanding in the prices and discounts we had when booking. Everything was clarified and we paid everything in the evening, in the morning we were told that we owe an amount for the room that we had paid before we arrived at the hotel. It took a while to clear that we had paid, which delayed us a bit to the airport. In general, we are satisfied, but for a five-star hotel, more can be expected. We were also satisfied with the massages.

Loved the hotel and view we had.