Rixos Premium Dubai JBR

Feedback on the Hotel Experience We stayed at your hotel for four nights, and I would like to mention that we generally enjoyed our stay. However, in a high-end hotel like yours, especially given the significant cost, the expectation is for a flawless experience down to the smallest details – and that’s where we felt disappointed. First, the WiFi connection in the rooms fell far short of expectations. The connection was unstable, disconnecting repeatedly, which disrupted my ability to work during the vacation. In 2024, fast, reliable, and advanced internet is not just a basic requirement but a critical component of any luxury hotel. Unfortunately, this issue detracted from our overall experience and caused unnecessary frustration. Second, cleanliness in the suite did not meet the expected standard for a hotel of this caliber. There was a noticeable stain on the bathroom floor that remained untouched throughout our stay, despite daily housekeeping. Such a prominent stain is something that cannot be overlooked, and we expected the cleaning staff to notice and address it immediately. Additionally, the overall daily cleaning felt insufficient, leaving the room less organized and tidy than what we would expect. As a public figure, a deputy mayor in my country, someone with high standards who frequently stays at hotels both locally and internationally, my expectations from a hotel of your level are accordingly high – uncompromising service and quality, with meticulous attention to the small details that distinguish a good hotel from an excellent one. Unfortunately, these experiences undermined the value we felt we received for the significant financial investment in our stay. I would appreciate hearing how you plan to improve your services to ensure such issues do not recur in the future. Sincerely, Ron Elkobi

At Rixsos this is our second time in last two years We have stayed The Manager Mert and all his staff from entrance onwards reception Restaraunt staff Housekeeping Poolside beach area Connisours Wer all exceptional The restaraunt manager Mr Aziz and his staff wer always polite and very humble and offering great service The recptionist Sheila was so sweet with her calming voice Svilana amazing lady with smile wasim at reception Muhammad offering kaahwa and khajoor Our stay was so amazing we highly recomend it to everyone who wishes to have everlasting memories Deffinatly going back again

From the moment we arrived the staff were so accommodating and helpful. The hotel was gorgeous and Christmas decorations went up during our stay which were fantastic! Our room was so comfortable, clean and had everything we required. We called room service the first night as it was very late arriving and this was delivered quickly . Staff in all areas were so friendly and helpful and pleasant, particularly the beach, housekeeping and in the restaurant. Everything about our stay was second to none . Thank you

The stuff is amazing and the duty manager was out of this world