Rixos Premium Seagate

Overall I thought the standards were good in the hotel - and the team were excellent with only three one or two not delivering excellent service. The rooms were good in many respects and the cleanliness was very good. Shower wasn’t great but acceptable. Food was often cold in turquoise- which as a restaurant owner myself I find unacceptable. The heat lamps were inadequate and food was obviously poured into cold serving containers- I touched a few and they were definitely the reason for the contents cooling rapidly. I never saw any regular probing to check holding temperatures- just lots of chefs standing behind the pass - I found the a la cartes decent enough - but the qr menu is not good - it cheapens the experience and makes choosing very difficult - especially if you forget your glasses. Surprised how difficult it was to get into these restaurants when many tables - approx 60% seemed empty at all times - we acknowledge that you need to accommodate different times of entry but are tables only booked once a night? Service at the beach was non existent apart from the towel assistance however the young man in the bar was lovely but very overworked and didn’t have time to wander down the beach - need more staff there to help He lady who was standing at the front of the French / Chinese restaurant- the one standing at the podium was very unhelpful and not pleasant at all. Unlike Fady who was exceptional He dealt with a very rude and aggressive customer at Salt - and if one of my managers had dealt with this level of customer behaviour I would be extremely proud! The waiters at the top bar terrace were excellent too. The main complaint was the loud horrific DJ music all night from the monstrosity marquee - what is that all about??? It looked like something from a festival not an aspiring five star hotel. There was rarely anyone in there and I feel so sorry for those staying next to it! Gardens and public areas very well maintained. Does the buggy need to hurtle down the pier so fast?? It was extremely concerning when walking and we wondered if there has been an accident yet - if not there may be one soon. It’s annoyingly loud when on beach and I saw a few people looking startled when it was coming towards them. Health and safety surely has risked assessed this - and if so they need to look at speed limits again Overall I would recommend this hotel but I have been to others which were slightly better / baron palace Hurgada which offered a nicer bar with lord atmosphere inside - which is necessary some nights especially when the heaters don’t all work. But it was a nice stay and I would recommend- only a few tweaks would make it amazing! Food temp Menus Bar inside Less Dj Ibiza style Better showers Better service at beach I do consultancy work as well as running my own businesses and one element is a mystery shop for attractions - so I am possibly more picky than most - Also - aperol for the bars! Very popular drink and sad to see it only in premium

Excellent overall experience, excellent value for money , the only drawback is the room and specifically the bathroom that was smelly and lacked maintenance