Guests Reviews
Accommodation was lovely but we felt the staff (not all) had a poor level of customer service. The simple Smile was missing, the good morning, good afternoon, we felt compared to previous hotels we have stayed at on the palm that the attentiveness from the rixos team was poor in comparison. No personal touch. There was no going the extra mile to make our stay a memorable one or to guarantee our return
Excellent service and amenities. The staff were very attentive and went above and beyond. The choice and quality of food and drink were excellent. The rooms are very spacious and the activities such as yoga and paddleboard are great.
Attention to detail and level of service incredible. Perfect place for a chill and extravagance.
The best and we are booking for next year says it all!
We thoroughly enjoyed our stay, the staff were amazing and the surroundings are just lovely, we’ll be booking to come back again soon!
Amazing room. Great facilities around the pool and beach. The bars and restaurants were top class. All the staff just couldn't do enough for us. So polite, helpful and friendly.
My second visit to this hotel,all staff are fantastic and very welcoming and even go out of their way to please. The hotel is exceptionally clean,the food is excellent and you will have no shortage of alcoholic drinks available. The only downside for me was the entertainment especially in the evening and the hotel needs to improve this to complete with others in the area.
A wonderful holiday in every aspect, lovely comfortable, spacious, well equipped rooms, delicious food with great choices and variety, fabulous ambience, well kept, clean grounds, gardens and pools. All staff did everything to make guests feel special and well looked after. Thank you .
Was a bit annoyed with the charter travllers behaivior by marking their sunbeds while not even there
Excellent stay at the Rixos, it was our second time and we loved it, the service was perfect. Attentive but relaxed. Thanks to all the staff.
From check in to check out everything was fantastic. The room was lovely and spacious, downside no balcony but the view was superb. Food, drink and service 5*.
The location is perfect and the hotel, buildings pools, beach all very nice. Very good cleaning level! The people, staff is just awesome, a perfect 10! The food quality is decent, could do with a small improvement, both restaurants and buffet. Disappointed about the steak house. Again staff was awesome in all restaurants and bars! Biggest criticism is the noise at our room at nights. Too loud music, and often even two types of music at same time, a reason we won’t book again if we get same room as our kids had a hard time sleeping. Kids clubs is too much Russian based in language and doesn’t leave enough room for other or seems to take up too much space. A few examples both the disco and when doing instructions at events. Don’t mind st all the mix of nationalities, but our kids had a bit difficulty appreciating the settings and it’s just weird to favour a language like that. Made our kids not use the club at all. Overall we had a very nice stay and a second time with you, but not 100% sure we would chose again next year. Please take this as kind feedback, we know you are doing the best and overall we had a very nice stay!