Guests Reviews
We had a nice stay in your hotel. It was less crowded this time and so we had little more time in all your locations. Food was good and plentiful. Room was good.
Everything was brilliant and an extra big thank you to jea in kids club she was amazing
We stayed at this Rixus hotel the second time for the family reunion - it was great again. High level service, great people, delicious diverse food, great entertainment program. Highly recommend this hotel for vacation.
Well-done. Great place, well trained staff, overall experience was great
Excellent facilities including varied food choice for all including vegetarians.
Overall it was nice, but not the exceptional experience we were expecting from a Rixos. We have stayed at the Annatara on the Palm and Rotana resort in Abu Dhabi and both were a much more pleasurable experience. We realise that entertainment may be required but we did not need music blaring out from all pools and would have expected the adult pool to be a quieter venue. There was no need for tacky entertainment staff coming around in the afternoon to play silly games. We were also surprised to be forced to pay for breakfast on arrival, not least that we could not put this in the room but had to pay before entering. It’s also just a little cheap and immaterial request considering the cost of the stay. We were extremely disappointed to request some milk to make a cup of tea in the room to be told that this was chargeable. Again not something we would expect from a 5 star hotel. We simply walked down to the bar who gave us the milk in a take away cup. The restaurant booking system was a farce. We have no issue with the request to book the specialist restaurants on the day, but if you have this system the please ensure you have adequate wifi - sometimes it took up to half an hour to get a signal and book, even though we had to move away from the pool area and go to the hotel lobby.
With staff like Nadia in the spa, Suhan and Emad at the Infinty bar. Naveed keeping the pool area spotless and tidy. Reginald and Mary at the Island bar. Rashani at Meat point and Binita at Toast and Burger and even Naima who keeps the toilets spotless. This hotel is amazing. Everyone of the staff and management we interacted with were friendly and very helpful. Nothing was a problem. We would definitely want to come back.
We had the best team gathering! Thank you RBAB. Our team had a blast.
The renewed rooms are great. We loved our stay again even better. Outside areas are atill frrling old and needs to be refurbished
Service, food, facilities, activities for the kids everything was amazing.
I stayed here for 5 nights with my friends. This hotel is amazing. The Customer Service is above and beyond. The resort offers so much to everyone. I have never been to a hotel where it is so clean and spotless. The Activities team are the best with some amazing exercise classes offered in a safe and professional way with the best knowledge. The equipment they use is very good of high standard. The restaurants and bars are the best with a great variety of food and drinks on offer, all served with a smile. I cannot wait to go back
Excellent as usual but I didn’t like that we can’t book the fine dining restaurants from the first night as before. Also Mariam from Rixy kids club is very rude I already reported her to Eric from kids club, but really she was rude to me and my kids, not allowing us to take coloring paper and hiding them from us just because my girls took 3 papers each, very rude. I was staying at room 1524 from 28-30 Nov under the name A. Aldhaheri.