Guests Reviews
My wife and I stayed for 9 night and enjoyed every minute staff food and entertainment were excellent
I recommend this hotel for families with children and for adults, there is one swimming pool for people 16+, there are also areas only for adults.
Overall good except the use of phones and tablets used in restaurants and open areas by children with no headphones on, this is very distracting and not acceptable.
We have been coming to the Rixos for about 9 years now, and love every second of it. It is the staff you hire that makes this Hotel, very friendly and will help you. can not complain about the food.
Incredible holiday, start to finish….love this resort!
from the moment we got to the hotel we were treated like celebrities until the moment we left. everything as just perfect. the food, the rooms, the pool, the bar by the pool, the staff, the service. we will most certainly be visiting again.
EXCELLENT
Starting off we had a tragic start to the hotel. Went in at 6 AM and although check in is not till later we were promised a room at 10.30. Travelled with a 4 month old baby and felt like we were not heard. We went back and forth about the room but nothing was ready, taking into consideration the staff had told us we would be on priority and would be given a room at 10.30. Later on in the stay it did get better, the restaurant and food was amazing as well as the pool amd beach activities. You should consider having different pools with different depth for people who are on the shorter spectrum in height. Having a range of heights in the water makes it more inclusive. I have stayed at the rixos in Sharm el Sheikh and I feel like the options for food on the beach were a lot better. Our experience with the server for the burgers was not the best at he ignored us the first few time we spoke to him. Once he finally decided to make our order he was quite rude and un welcoming.
the staff was amazing, the lifeguard who saved the girl at the top pool did an amazing job, SAL?
I absolutely loved everything, it was a wonderful holiday, a huge plus is the presence of a private beach and a 16+ swimming pool
This hotel is beautiful excellent food service staff .. however one thing spoil it the rude obnoxious ignorant Russians . But hotel is great.
This was our 8th visit to Rixos RAK. I would expert a 5* hotel to keep getting better over the years, but last year we were disappointed, but decided to go back as we only go for 4 nights and its always nice to know a place, but we probably wont go back. Always liked premium rooms for the large balcony with table, chairs and sunbeds, and comfort in the room. However last year carpets, which were part of the luxury were dirty, and this year replaced with laminate and a rug either side of the bed. The colour of laminate does not match the room, and our rug was not hoovered before or during our stay. No sunbeds, had to ask, and body shower gel empty. Again had to ask for this. The hair dryer is in the drawer of the desk. But there is no light above it, so your trying to do hair and makeup in the darkness of that corner. Our fridge was only restocked on our last day. Al la carte restaurants Used to be able to book easily and for all nights of your stay. Now cant book on 1st night now, the Asian nor Italian were open for the nights we could book, plus within an hour of the booking system opening the only places I could get for 2 people were 6pm or 10pm in Fish or Meat restaurants. So we were eating at 10pm. The booking of these restaurants makes your holiday stressful. Especially as it has to be booked each day. The staff are great and very attentive, although I didnt use it I like the bar order system from your sunbed which is located on the sun umbrella. I lost the diamond out of my engagement ring and the last night security came and checked our room, they advised they would have a report for me to take and use for my insurance the following morning before we left. Asked the next morning, the security had not updated herself on what was going on via their chat group, but on asking someone told me my insurance needs to write to you. So who was right, who was wrong. I didnt get a report. Im guessing numbers are right down as Mojito bar was empty every evening. The bar/coffee place just off reception is now no longer 24 hours, despite when I booked it said it was.