Guests Reviews
It was a nice stay, great people working there, but the rooms are quite small and we felt we got misguided by the room definition
Excellent food, polite staff
Delicious food, atmosphere of calmness and recreation
It was a trip for my mom and she enjoyed her stay, I’m glad that everything went very well. Front desk staff is very attentive and polite. Check-in process was quite smooth. I would like to highlight housekeeping service to improve some points, to pay attention to details. during the morning service bathtub was not cleaned and some hair was since last night, it’s not big issue for me, but as hospitality employee I know how it’s important. What was challenging for me is about lights in the bathroom and no proper covers which prevent lights in the bedroom, especially if we wake up in different time, I could not sleep as it’s disturb me early morning. We dined at L’Olivo which was amazing, big variety of food. Spa team is very friendly and helpful. I had Balinese massage and it could be done better, overall it was good experience as staff is matter. All staff in each department are polite and attentive. Thank you Roman from Front Office for attentive and genuinely passion service. Thank you Rixos for making incredible stay for my mom.
Everything was great. The staff welcomed us warmly. Breakfast was great.
I had a wonderful stay with excellent service, comfortable rooms, and a welcoming atmosphere.
I truly appreciated my stay at Rixos Borovoe — the service and hospitality of your team were excellent and made my visit very comfortable. I will be happy to share my feedback in the Guest Satisfaction Survey.
It was a business trip for a company. I would like to thank Anar Amanbayeva, Bibarys from Bayterek conference hall, Pavel from Summer cafe, Diana from L’Olivo restaurant, girls from Roxi kids club and guys at the reception - they made our whole experience awesome! Thanks a lot!!!
I really enjoyed our stay at this hotel, very clean, delicious food, the nature outside of hotel is very beautiful
It was a family trip. Thanks to the hotel staffs for making our trip a memorable one. The facilities are excellent and the staffs are awesome.
We had really good time there. The room was perfect, confortable beds and nice view on the lake. Staff was great and friendly and proactive. Huge improvement on the past years! Kids loved the activities there (spa, kids club…). Food was great. Some possible improvement on having a room fully ready on arrival (good numbers of towels, etc.) and speed of service at the hotel especially bar lobby.
Wonderful hotel! The reception staff were polite and efficient, the transfer to the hotel was excellent, the rooms were clean and cozy, the cuisine in the restaurants was delicious, and the spa was simply magical.