Rixos Premium Qetaifan Island North

I have already fed back to your supervisor Donna at the reception but your staff didn’t feel very well communicator to as they didn’t know things such as two different menus in the evening restaurant one for the inside seating and one for the outside they didn’t tell us we could get water and food at the restaurant in Meryal waterpark. The men’s sauna wasn’t working. And we were misinformed when we checked in that we could have drinks in the restaurant.

On the one hand, high-quality and expensive equipment, expensive cosmetics in the rooms. On the other hand, the service leaves much to be desired. Despite the fact that the building was renovated, the room was in a bad condition: painted facades, torn tulle, blinking light, broken table top. We constantly had to remind and ask for some necessary things to be brought: slippers were taken away and not brought, as well as bathrobes, water was not put on. The room was not ready for 4 people. Only one restaurant worked and there every day the same menu of 4 dishes for lunch and 4 for dinner. Far from the city center. On the plus side: the food is good close to water park very nice Russian-speaking managers in Diego Jun restaurant

I was there for work - but I would have LOVED to stay longer. The room was beautiful, with a wonderful view on Meryal Waterpark and the sea. I didn't have the chance to use all the facilities due to lack of time, however, I can say I loved the food at the Turquoise restaurant. I hope to get back there soon.

We had a great experience ,spending my birthday weekend at Rixos Qetaifan. The staff accommodated our dietary requirements once we spoke to them face to face. Special mention about Chef Ahmed and Ms.Monalisa who took great care of all our meals and also thank you to the lovely staff at the Kids Club, my daughter had a ball with them. Thank you Team Rixos!

Lovely hotel but it was disappointing that a number of items at the water park were not operating such as the train and the rollercoaster and there seemed to be a few intermittent closures. We also had a couple of items go missing one being my son’s crocs from the water park and also my medication from our room which was slightly disappointing. When we raised it with reception if felt as we were treated as if we were accusing them which was not the case we just wanted to check if they had been picked up in error and therefore handed in. Overall though we did have a lovely time and being bahrain residents we may return as it is only a few hours away. We also heard from other guests there is a GCC residents offer but we were not made aware of this so will have to investigate!