Rixos Premium Saadiyat Island

wonderful experience and all the staff are amazing

Service was excellent... great food and drinks!!

We arrived and were caught off guard with the charges for the restaurants and when I was discussing this with the gentleman checking us in he got quickly irritated and was quite argumentative with us. This I felt was unacceptable. Our room however was decorated amazing as it was a special stay for our 24th wedding anniversary this was most appreciated. The staff at the hotel in general are so lovely and helpful.

The location and the overall layout of the resort are amazing. The fact that it is all inclusive is definitely a good package. However, the following remarks break the scales and in fact ruined my stay at Rixos and I would be very reluctant to recommend or revisit Rixos hotel. * At check-in, I was welcomed by a gentleman and a lady who were giggling and laughing and whispering to each other all the time in their language (I could tell it was Russian) and the check-in took ages. * The gentleman checking me in, gave me a form to sign in Arabic, to which I responded that I can't read Arabic as I am a UK national. he rolled his eyes and presented me with an English form to sign. My Emirates ID was in his hand and he should realise that I am a British Citizen and I speak English. Or he should at least ask first. * the gentleman at check-in asked me a question, which I can't recall what it was, and it was unclear due to wearing masks and the glass divider, when I asked a couple of times to repeat, he started to giggle with his colleague in their own language and he repeated the question with the same low voice tone. Not a good representation of a 5 star customer service, and certainly not a very good first impression! Once checked in, I was escorted to my room. I was not introduced to anything within the resort. I had no idea what the resort included. so i had to go around asking about facilities and their locations. Some of the staff did not have a clue where things are. * The room service is extremely slow. I called for various items at various times (peak and off-peak) and the items took so long, and in one instance I had to call again after an hour of waiting to get some glasses, which is supposed to be a simple order. whenever I requested multiple items, I received partial items, and I had to call again and waited yet another half hour to an hour to receive the items. This is not acceptable from a 5 star resort and considering the money paid. * I booked at Rixos for 2 people and I checked-in by myself only. on the first night, I had a visitor who came in normally in the evening and visited me for a few hours. We stayed in the room and the my visitor left. The next day, another friend came to visit for a couple of hours. At check-in I was demanded to pay an additional AED 400, which I found absolutely ridiculous. When I enquired about this, I was simply told that this is Rixos Policy, and when I asked for the Policy to be explained to me, I was told to scan a QR code and read through the Hotel's policies. Is this really what Rixos about? I had to pay an additional 400 dirhams for a visitor to stay for a couple of hours in the room. I paid for 2 people as part of the package, but because i had a visitor on the first day only, I have to pay again for the second visitor on the second day? this is completely unacceptable and tells one thing about Rixos. To save myself the embarrassment I paid and moved on. * Every morning I woke up to shouting and screaming of staff and moving of heavy items outside the room, VERY early in the morning. When I booked on the phone, and at check-in I made it clear that I wanted a private and quiet room as I need to get some rest and peace. my room was the closest to the restaurant, and next door was a family with many kids who were playing in the pool, shouting and screaming most of the time. why would the staff put me next to the restaurant and a family of many kids if I specifically requested a quiet pool access room? is this what Rixos stands for? Overall, the service was very disappointing and in some cases insulting. I travel and stay in hotels a lot, in the UAE and globally, and this was my first time at Rixos based on a friend's suggestion and recommendation. With such experience, i have not intention to use Rixos anymore and I certainly would not recommend Rixos to anyone, I would in fact advise against it.

Firstly I think we chose the wrong weekend as it was school holidays. We were a little bit disappointed in the quality of the food. Some of the staff were quite surly (apart from Ahmet at the pool bar - we would not fault him he was on the ball considering the pool was very busy!) Our bed was not made properly (sheet was not pulled and tucked) and the room service tray was still left in the room. The ladies at the breakfast buffet were also very polite and helpful.