Rixos Premium Seagate

Simply it was one of my best stays at Rixos Premium Seagate . It’s my 5th time here & as usual the staff is very looking after you. The level of customer service here is really beyond exceptional! On all levels. Extreme attention to details 👍🏼👍🏼 Firstly , the check in was very smooth as we were welcomed by Mr Amr Rehab who was as usual so decent cheerful, , helpful & already picked up one of the best rooms for me as he still remember me from my last year visits, he managed an amazing room not only for me but for my family who arrived one day after me . what an amazing staff member. He managed the extra bed even before we asked for it & called me many times to assure that everything is perfect. The room was impeccably clean, and all the facilities were in perfect working order. I want to thank also one of Rixos legends : Mr Hatem Rehab for his excellent hospitality , I’m really grateful for his kindness & generosity when always hosting me and catering to my every need. He is always treating us as family member & I’m really lucky I met this one of a kind person .He just made our stay perfect, I think Mr Hatem is such an exceptional representative for Rixos Premium Seagate , also Mr Ahmed Aziz at the reception was very cheerful & welcoming as usual Food was exceptional & the standards regarding food varieties especially at dinner at Turquoise returned like before Covid , I was impressed by the imported cheese & cold appetizers varieties , also the desserts were marvellous. The lemon cake at breakfast still my favorite ever , but I missed this year the Hawawshi station which used to exist at Food court . Also , I want to mention 3 waiters at Turquoise restaurant who made our stay more special, always looking after us , they knew what we would like to drink even without asking , the 3 are really so professional & our kids do love them , their name are :Yasser salah , Reda & Hassan . Asma also who welcomed us every night at Turquoise dinner was cheerful & decent . Moomen , the waiter at the beach bar was professional & helpful always looking after us while we are at the beach. Omar our guide for house keeping at Block 22 was very helpful & cheerful. Thanks Omar . Oxana at Rixy club was amazing, she managed an amazing birthday for our kids , also Soha was very decent & cheerful. Only one disadvantage was The waiter Mohamed at the beach bar who was rude & impolite with overdose jokes with guests which is I know an exception regarding Rixos staff who are always the best staff ever . Finally , I will definitely love to visit the hotel again.

good for family , a little noise , clean 8

A wonderful stay in my life. ever!

I can't wait for my next visit!

I get shocked after comparing RIXOS performance at my old visit and last week vacation, I remember that at check out at my old visit when front desk asked me about my rating evaluation I said that if there is score more than 10 definitely without hesitant I will give, but last week I get disappointed to see such great place being average place, as I’m keening our resort to recover back to its level I will going to write this long feedback with recommendation from gust prospective, so I hope you will read it well as I invest 3 hours to write this email Check in stage I was easy and front desk team was supportive Area of improvement: - 1- a lot of important information missed to be elaborated to the guest such as fitness center, and SPA 2- I requested to remove all alcoholic drinks from room before reaching it as it has very negative feeling but no action taken which required I make several calls after getting inside room for removal ( this because the peak of check in period is between 1 ~ 3 and number for front linear is not sufficient) 3- No available places to park my car inside hotle Recommendation 1- RIXOS shall be more agile to provide sufficient front linear at peak check in period 2- RIXOS shall develop check list to be fill by guest at booking stage showing his area of interest, this will allow front desk to provide proper type of information which allow proper guest planning 3- To provide something unique you can built hotel 3D model and make rom selection as guest choice 4- Garage capacity shall be reviewed Room staying stage Room interior design is very beautiful and room service is up to level Keep on that Restaurant, bars and food Main restaurant is extremely good from all prospective test, diversity, variety and response, Beklava is the best ever “special thanks for the team whom give us this test” Area of improvement: - 1- A la cart restaurant reservation shall be improved, insufficient information given to me that reservation done at daily basis but actually it is come 2 days ahead, so at second I send 90 minutes (duration of football match) discussion till guest relation manager met me and provides possible resolution which wasn’t covering my main wish to visit SALT restaurant 2- Food test quality is very average especially at Italian (100% it is not Italian pizza and Turkish restaurant several team straggling happened inside resultant between team work even main chief left kitchen for searching for special cups “at old time I remember I insist to go inside kitchen to thank chief for giving me and my family great test this time I just eat food as I’m hungry only” 3- Pool bar at aqua area getting overcrowded and working team is not sufficient especially at break hours even several time it is run out fruit Recommendation 1- RIXOS shall be more dynamic with quick intervention plan at break hours 2- RIXOS shall rechecking A la cart restaurant through same country or origin high caliper chiefs 3- at least allow guest to mandatory book one wish restaurant from his wishing list Entertainment stage Aqua is very good for all of family members; safe guard team is highly qualified and alerted Area of improvement: - 1- Activities is only appear at activities pool and very limited 2- At flying Yoga is only available 6 places, trainer did her best to give us and repeat this session to cover guest need 3- for me kids area for me it give me the most difficult time part at my vacation, It was only 3 minutes delay from my side to get my kids after closing time when I reached I found they sent out all kids without any kind of checking if kids can reach their room or their parents or calling (simply they do nothing) do you imagine the following 15 minutes till we found them how they pass on me and my wife 4- a lot of smoker inside kids area with no reaction Recommendation 1- automatic sprinkler system shall be considered for cooling purpose and ground area 2- All kind of smoking shall be prohibited at kids area 3- Special training program shall be conducted for kids area team, before sending kids out they shall take 20 second checking with kids if they can reach its destination 4- Activities shall be improved and increased 5- For special activities like YOGA Rixos shall develop reservation module (how come 6 places for 1000+ hotel capacity) Checkout it was another sad chapter although hotel support me for late check out to be 2 PM Area of improvement: - 1- Good bye gift wasn’t ready, I found front desk has not idea of what to do (leaving memory is very important all your hotel level keen to do it) so I take my own decision I went to RIXY club which was run out kids presents but there is team member do her best to give kids anything for good memory 2- Front desk super crowded several fight for check in groups last for 30 minutes with negative intervention from hotel management 3- luggage’s service need defiantly need improvement long time for respond, and my bag fallen and get damage (actually I have one king size bag and it was 32 kg which consider heavy), even the luggage man left my wife without support and another one by his own initiative come to help her Recommendation:- 1- Change RIXOS strategy for check out process by sending at last night electronic check list to have enough time to be reviewed by hotel staying quality team 2- Train your team for 10 seconds “per-decision assessment” before acting and ask for help rather than destroy guest stuff