Rixos Premium Seagate

We had a wonderful stay, the food was great, the level of cleanness was also good. however, the hotels capacity to handle the number of guests at that time was not good. Finding a table to accommodate our family was not an easy issue and the waiters did not provide help to the extent that I talked with one of the waiters that it was rude to just ignore my ask for help and just answer back there is nothing I can do for you. Indeed one of the managers heard this and took action to try and help. However, the waiters in terms of servicing our table did a good job. Secondly, the bars especially at the lagoon pool was under served. Samuel did a great job trying to handle everyone but being alone, this is over his capacity to handle. But he was very nice and accommodating and was working super fast. But he needs someone with him to cover.

Все было отличное, за исключением заселения. Мы ждали около часа, отдали сотруднику документы и сели в лобби. Он про нас забыл.

We had a great experience for 11 days as a family of four, my wife and kids 19 and 16 . We stayed on the aqua side right next to the aqua park so was very convenient having that extra bit of fun so close and also to have the quieter / intimate part of the hotel at the same time . We was totally unaware of this when we booked up but it worked really well as the shuttles were so frequent , quick and easy to the main part of this big complex, literally 2 minutes. I'd recommend staying on the aqua side in a suite as we had a lounge, two separate bedrooms with en suites and so much wardrobe space, avoided any clutter probably for the first time ever for us! Check in so simple and smooth, was quite late at night, but we still managed to have cases sent to the room with us and some food from the main buffet Turquoise on the other side all within 20 minutes. We spent the first few days round the aqua side pool, the bar staff and lifeguards really helpful and friendly, putting towels down for you , putting umbrellas up and coming over with iced buckets with all sorts of branded drinks in for you for the day. A nice touch as well about 10am Ali and a helper would bring round to your lounger a selection of iced coffees the barista made from Coffee Planet which I've got say was also a brilliant feature , serving all coffee based drinks from frappes, cappuccinos , espresso to a high level as well as smoothies and milkshakes with a lovely seating area on poolside. The swim up bar and overall outlay of the pool added to the relaxing but fun environment. The Verandah restaurant is the buffet on this side and was so much nicer because it was intimate, waiters pretty much assigned to you where you sat couldn't do enough, we plotted up outside and Mohammed and Abdul were superb . I think its all because its quieter , I'd say the hotel was only half full at most so maybe we just got lucky but meal times for us was a delight. The only stress we had was the app booking the a la carte restaurants, it just wouldn't work for us but we knew from looking at past reviews and talking to others , it was a big problem and this is a shame . All inclusive you need to get these things right. We would make our way to the guest relations and got booked into 6 of them over the holiday so absolutely no complaints but I know others didn't and missed out so they'll mark this down. The Brazilian is a must if you like your meats, lovely setting as well down by the beach where Peoples and the Tepanyaki were as well as the outdoor Turkish bbq, great concept. The 3 a la carte off the main reception were nice enough and all worth trying which I'd say you'll struggle to do during the busy periods unless the app massively improves. We ventured down to the main activity pool for main part of our holiday and loved it, the entertainment team, Tarek , Charles , Robert plus couple of girls keep you busy if you want to join in as well as the high end aqua workouts held there twice a day , including bikes , boxing and core sessions all in the water !! Special mention to Mohamed on the roller skates, he worked tirelessly all day providing impeccable service with refreshments. When we saw him working in the evening at one of the main singing stages with the same energy it was amazing. The beach area was decent, lots of parasols and wind breakers with the longest jetty I've ever seen and walked along to go and jump in the red sea and float and see all the colourful fish. The beach also has a large grass area with various exercise stations , a jungle gym, volleyball and football takes place later on in the afternoon as well as a Coffee Planet , ice cream and detox bar. We paid for the Greek evening at Mykonos which is on the aqua side and well worth the money, lots of fun and energy with the singing and the plate smashing etc and food was decent. The hotel is laid out so well, its a big complex but once you workout where things are its all within a 3 minute walk to different sections, for example, the gym to the beach but you pass two entertainment stages, various restaurants and 3 big pools ! We had a brilliant time all in all, maybe we got lucky with the timing as we never experienced the negative reviews we read before we went and can imagine it could be different if busier but then so can most places geared for families, we know, we've done it and seen it for years and years but can honestly say this is a decent place and well worth it.

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