Rixos Premium Saadiyat Island

Generally OK, fails on places it shouldn’t. Not 5* in all areas, it falls short. There is no denying the decor and entrance is very beautiful at first, but it’s other areas. For a highly rated family hotel there is no baby pool nor any shade within pool areas. There was four drowning incidents in the timescale I was there. The main pool is deep for all children. There are shallow ledges for sunbathing which children resort to playing in which isn’t adequate nor safe if their parents aren’t watching which is why the issues occurred. Not all staff provide consistent levels of service. Some incredible staff, some you can tell do not want to be there and anything at all is too much trouble. Aka - sourcing a high chair for dinner which we’d go and retrieve ourselves. Or the receptionists that greet you with a smile then continue to type on a computer instead of communicating directly, which is not polite. Rooms OK. Definitely requiring a refurb. This is a common discussion between other visitors too that have previously visited. We did have to move rooms during our stay due to issues with our aircon unit, we were advised this is an issue with a number of rooms. It dispersed too much cold air / condensation which makes the room physically wet, like the bed and anything left on the side wet - if you left any clothes out they would need drying out and would also smell. We asked them to review/fix it whilst we were on a day trip but they opted to move us instead. We did not have a smooth transaction of moving rooms. Issues with ventilation in the corridors and a strong smell of damp. (Particularly level 2 - side 3) Food generally is very good quality. Wide variety, being extremely picky, there is no salmon at breakfast which most other hotels provide and my standard go to. The buffet does get repetitive after a number of days. We experienced two of the Ala carte restaurants - Turkish and Asian, had to cancel our italian reservation due to a poorly baby and was then unable to rebook within our 10 day stay so make sure you book in advance or you may be disappointed. To note you get 4 reservations for a 10 day stay, it is not unlimited. You can book one twice should you wish. Personal experience - We used the hotel to source medication from the pharmacy twice, which I think is a good service. Slightly expensive but delivered within a couple hours and relieves stress. We also had the hotel nurse out to review the baby, spoke limited English and was unable to establish any issue nor advise. Thankfully we continued with the medication we bought from home and baby improved.

I wanted to express my sincere gratitude for the warm hospitality I received during my stay at your hotel. Everything was truly lovely and well-organized. I would especially like to thank Benj for his incredible kindness and attention when I fell ill. His care and support made a difficult moment so much easier, and I felt truly looked after. It’s rare to find such genuine compassion, and I am very grateful for it. Thank you again for making my stay both comfortable and memorable. I hope to return soon — in good health this time!

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