Rixos Alamein

Our holiday was from 24th of October till the 1st of November 2021. Despite a small accident at the beginning of our trip, our accommodation was kindly upgraded by General Manager from Deluxe to Junior Suite with 2 rooms, 2 bathrooms and 2 balconies. That was very unexpected and pleasant. Besides the transfer from and to airport Cairo was for us free of charge. In addition we were presented one day in beach Cabana free of charge. Such attitude, loyalty and customer focus from the hotel i've met for the first time in my life. This was delicious! About the location: The location of Alamein is great and awesome, just 4 hours by car from Cairo airport (or by plane from Cairo to Alamein airport or Alexandria airport), huge difference from Hurgada and Sharm-el-Sheikh, popular russian tourist destinations in Egypte, white sand and turquoise water, gentle sun and a refreshing breeze from the Mediterranean (non-Red) sea makes this place maybe better than Maldives, especially according to the flight time from Moscow. From Alamein You can visit Cairo (by car), Alexandria (by car), Oasis Siwa (by car), Luxor (faster by plane). About the hotel: The hotel and territory itself is very cosy and comfortable. Staff is very professional and hospitable. The room fund has everything you need for comfortable accommodation, but it requires renovation, especially bathrooms, I hope this will be done in the near future. Each additional request (laundry, childs pottery, childs steps for washing, in-room dining, doctor, ordering and buying medicines etc), almost everything was fulfilled in the twinkling of an eye. The speed and clarity of the execution of the request was always amazing. Special Thanks to the guest accommodation service and the doctor. My daughter had a little cough after the flight, but help arrived on time. The Doctor examined, listened to the lungs, gave the treatment, prescribed medicines, and those that he did not have in-stock ordered in the pharmacy, the medicines were delivered within a few hours. We are very grateful for that! Later we ordered some medicines for our friends in Moscow and it was also shipped to the hotel very quickly and no need to go to the pharmacy by ourselves, great!!! About the food: we had FB (Full Board, food 3-times-a-day plus non-alcoholic drinks). The food was very taste but I hope in future hotel kitchen will be more focused on dietary nutrition and child’s menu, more variety of simple European and Russian soups, different properly cooked porridges (buckwheat, oatmeal, rice porridge etc), less fried dishes, more boiled meat, this will be amazing for Russian tourists with children, because I suppose the amount of Russian tourists will only increase in few years, because now its practically the best place for beach vacation from Russia (according to price, flight time, hospitality and cultural/historical/archaeological entertainment). The tourist season here is approximately from May to November, sun shines everyday but without sweltering and scorching heat, thanks to exhilarant wind from the Mediterranean sea. The only thing missing is direct flight from Moscow to El Alamein International Airport or to Borg El Arab International Airport, because 4 hours by car from Cairo airport with its traffic is a little bit tired. In general: incredible location, breathtaking beach and sea, amazing views, luxury treatment, comfortable accommodation, great management, hospitable staff, everything is shift expectations! In Russia we have proverb , that “Staff is everything!” in any area of business, well, in this hotel, as in all family of Rixos hotels managed by Accor, I think, all the staff make the impossible things, they present a tourist absolute level of hotel service.

the room is big enough and very comfortable. the minibar almost empty with only 3 items water, soft drink and juices, I expect to have more drinks. minibar was not working well when we arrived and changed later. when we arrived late after dinner time, we were so tired and I asked for hot meals for me and my wife but they send it late to the room cold and not nice. the parking guy was not friendly and let me park closer to other cars knowing there is enough empty spaces for hundred cars. bartenders need to have more experience how to make nice cocktails so but we only have coke or coffee, we ask 3 times different cocktails and were bad and taste horrible. the most bad thing about the bathroom is how the shower bath made in a very silly and stupid way with curve (like round ground) that anyone can't stand well and could fall, at least you should but plastic carpet for safety. food was ok but you should mention the menu of the day so I can prepare my self to enjoy the food I wish to eat. the television in the room is small. no service at the beach, I have to go to bring my drinks from the bar no one was serving the area. there should be a restaurant serving set menus ot only open pouffe.

I really enjoyed my stay very much, everything was really amazing