Rixos Alamein

This time wasn’t good at all.. Start from receiving the rooms , the rooms wasn’t equipped like everytime I had to call the housekepping to ask about everything that usually being in the room once I receive it! Then The restaurants I know You made this glass on the buffet to provide safty But You had have more staff to serve all this number exist but to take a bread ! I was waiting the man to finish all people Then give me the little bread I was waiting for , and more like this Maybe the man that serve not exist then we had to wait him till he come.. and that experience was not satisfied for me and my family either ! And when I was Leaving I goes to the reception to check out at 12 I had to wait Half hour standing till they made the checkin! After I told them That normally you had to make checkout first then the checkin or Make A line specifically for checkout people! Also checkin supposed to be 2pm Why I had to wait all this huge people to check in first!!!

Extremely pleasant stay, are services are excellent all stuff is very polite & helpful. Food is delicious with wide varieties, rooms are Very clean beach is excellently. As suggestion Adding indoor heated pool will be plus in winter & in summer to avoid hot sun rays in summer part of the day.

The hotel is very good but certainly can get much better. We have visited the hotel in October 2020, at the season’s end, and for three nights. The pros and cons are as follows: Pros: 1) Reservation was easy and reservation agents are helpful, 2) Checkin was easy and reception staff are helpful, 3) Housekeeping staff are very good and fast and they make sure to cover all needs, 4) The hotel has an amazing beach and not so crowded so it has been so enjoyable and beach staff, including towel stations, were nice, 5) The main pool is nice and with different levels for children and adults,5) Food variety was really good and tasty… Cons: 1) The rate this year was less than usual, understandable, but still considerably high for Egypt, 2) The all-inclusive is a silly idea in this hotel, especially this year, and you certainly don’t get what you pay for. Due to COVID-19, the main restaurant was the only available one and one snack bar for lunch, 3) The food service can be a lot better, while the food variety is very good (a very nice variety and of high quality) the service is really slow and staff are hesitant to offer you any food. 4) Service at the snack bar was the lowest point, staff are really slow and not that friendly, 5) rooms are getting older by the season and will need renovations very soon, 6)I couldn’t understand the concept of renting the Cabanas on the beach and for a very high price (starting 3000 EGP!!!!!!) In general, this is the best hotel (for now) at the north coast…Well, there is not that much to compare to anyway. However, I expected more for the rate you pay…

I really enjoyed my stay in Rixos, the beach is the best ever I’ve seen. The food is great and rooms are fantastic! I would like to say special thanks to Ms.Alaa the guest relationship manager for she took great care of us and made our stay fantastic ! She took care of all the details or feedback given and fixed everything for us. Also thanks to Mr. Hossam in the front desk and Mr.Mohamed head concierge for the check-in experience. I cannot forget the Turkish restaurant and the delicious grills , chef Mehmet Ali was very welcoming ! Last but not least I would like to thank Mr. Walid Fathy in the restaurant for taking care of us and restaurant managers Mr. Hady and Mr.Yasser Farouk. See you all next time !

Unforgettable experience