Rixos Borovoe

Everything else went brilliantly but some smaller issues with the service: We did not get new complimentary coffee to the room during our stay (called concerning this to the reception as well - no result) and one time in the almost empty restaurant the personnel did not observe that we wanted to pay. Otherwise the location, friendliness of the personnel and very wide range of facilities were very impressive.

We loved our stay with very excellent service and facilities that we felted home. Excellent food Night dining service was very All staff was so helpful especially lady at SPA reception Natalie. Only we experienced one problem to open our doors always the keys was not working

Had a good break overall with you, but there were a few things that definitely stuck out which we thought really detracted from the hard work that some of the staff were putting in. 1) On arrival, your security guards swarmed our car like amped up special forces. We had hired a lexus 570 to drive us from Nursultan to Borovoe, so it's not like we turned up in a 30yr old lada. Security refused to allow our driver to pass. It was only when my other half started speaking quickly in english, they relented and allowed us to pass through. They didn't want to check our booking, they didn't ask us to patiently wait whilst they verified anything, they were just extremely obstructive, and well quite frankly, rude. We had Russian, Kazak and English speakers in the car, so it was not due to a language barrier. You can imagine the first impression that gives you after a 3 hour journey. 2) Reception staff were excellent. Polite, courteous and friendly. As was the young gentleman working on the terrace bar during the afternoons, and then the bar on the 2nd floor in the evening. Speaking of the terrace bar, why do you have a sunset terrace but stop serving an hour before sunset? Surely that's the peak time? We found it bemusing that as the sun went down with the spectacular view no one could buy a drink? Other guests found it strange too. I think it's a missed opportunity there. Doesn't matter whether that's a peak season feature or not, there were guests there needing drinks so it was odd. 3) The gym facilities and pool complex were good. Good facilites, and the set up to sign in and out was easy enough. Staff there were friendly and helpful. 4) The bike hire was excellent, with some of the best biking paths we'd been on. We thoroughly enjoyed the day out riding. 5) The breakfast area was of good quality and staff were very accomodating and it was noted that they were trying very hard to stick to covid related distancing etc. This was nice to see, as we too were wearing masks. Clearly half of the guests couldn't be bothered, and I was a little irritated that no one was there to ask them to either keep distance or to wear a mask themselves. As you know social distancing here is non existent but it would have been nice to hear someone ask them to keep some distance or to at least wear a mask when crowded. Clearly, I know this won't happen, but it is what it is. 6) The only other thing that we found shocking, was the area outside the grounds? Burabay land? Or whatever it was called, was so tired and cheap looking, that it just detracted from the whole feel of the resort. The UAZ bukhanka is basically a health hazard for all forms of life, cute as it may look from 100m away. The little buildings you have there look like they were put up in the 40s, and the area in general just looks like it needs a clean and some paint. I'm hoping it's not part of your complex and it's a third party and again, it is what it is, but if it is indeed somehow connected to the Rixos, then I would be shocked. We'd seen less sinister looking areas in Stephen King films :) Overall, the staff (except front gate security) were really pleasant to interact with, and they're your most prized asset. We enjoyed our stay, and glad we came. Would we come back? Possibly, but not in the hotel's current state of operation.

It is my second stay in Rixos Borovoe and everything was good. Overall staff and service are excellent, however, I noticed that Rixos started saving/cutting costs on complimentary bathroom toiletries. They became of cheaper quality and there is no longer comb, cotton swabs, shaving kit and other items.