Rixos Premium Magawish Suites & Villas

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Dear Rixos Magawish Management, I hope this message finds you well. My name is Fathy S. Hassan Mohamed, and I am a loyal and regular guest at your esteemed hotel. I recently stayed at Rixos Magawish from June 7th to June 10th, having booked through a travel agency and fully paid in advance. I was accommodated in Room 40104. Unfortunately, due to an unexpected personal emergency, I had to leave the hotel on the third day. I contacted the hotel management at the time to request a refund for the unused night. However, I was informed that the refund must be processed through the travel agency. Upon contacting them, I was told that the third night was non-refundable. I would like to respectfully point out that, according to international hotel policies, non-refundable conditions typically apply only to the first night in case of cancellation. This is standard practice in hotels worldwide. Moreover, I requested that the value of the unused night be either refunded, transferred to another guest, or credited toward a future booking — but all these options were denied. Such inflexibility is surprising, especially given my frequent stays at your hotel with my family. We also regularly stay at major international hotels and have never encountered this kind of rigid policy. I checked out at 12:00 PM and caused no inconvenience or damage, and the room could have easily been reassigned. Furthermore, there were plenty of vacant rooms at the hotel, meaning my early departure caused no financial loss. I kindly request that you reconsider this matter, process a refund for the unused night, and uphold the level of service and customer care that reflects the respected name of Rixos. Thank you for your attention. I look forward to your kind response. Best regards, Fathy S. Hassan Mohamed 📞 01… Room 40104 Stay Dates: June 7 – June 10, 2025 Sent from my iPhone