Service, food, facilities, activities for the kids everything was amazing.

Thoroughly enjoyed our stay at the hotel, although there was a couple of minor niggles that could have made the experience that bit better. On arrival, there was 4 of us in 2 rooms. One couple was given a 5th floor suite with a huge balcony whilst we were given a room on the 3rd floor and advised that we were upgraded to a room with a balcony as the original allocation was a Juliet balcony. We arrived at 3 in the morning and were all tired so this was really disappointing. I went back to the reception and they offered an upgrade to a similar room to the other couple but we couldn’t access it till the following evening! This was a disappointing start! As it turned out, we decided just to stay in out allocated room as we were keen to get unpacked and get on with our holiday the next day. Other slight niggles were, the room cleaning service was sometimes late afternoon or after we had returned to our room for a nap around 4. The service was fine, but could have been done slightly sharper. The last one relates to the online restaurant booking system. We were 2 couples in 2 separate rooms. My sister in law and brother in law are not very IT savvy and we dealt with booking the restaurants, but the system would not allow us to book for both rooms on the same visit and in most cases resulted in use not being able to book the same time on 2 separate visits? It would be very beneficial if restaurant booking capacity could be discussed at check to allow guests to determine how many they would like to be able to book on a visit. This system and our interaction with it was very frustrating indeed. Notwithstanding the above, we thoroughly enjoyed our stay. We only ate breakfast in the main buffet restaurant on our stay and it was always very good. The omelette bar staff were excellent. The restaurants are where we ate for all other meals and I have to say, they were first class. The food was excellent and probably the best I have ever experienced in an all inclusive setting. The hotel staff, were absolutely excellent and attentive when required. All staff interactions were positive and it’s would be difficult to single out an individual as they were all so professional. However we spent most of our time in the adult pool area, staff here were excellent, Saveen, who cleaned up around the beds etc, quietly but professionally did his job and had great awareness of what guests needed without the need to ask in many cases. Polina in guest relations was excellent and helped us sort out the restaurant bookings a couple of times so we four could eat together. The staff in all of the restaurants were brilliant, especially Meet Point. The staff at the main lobby bar were excellent and were keen to chat to guests and ensure everything was ok. The alcohol on offer in the restaurant was really good, but as the hotel was advertised as Ultra All Inclusing, I was disappointed that there wasn’t a better offering without the need to pay. Drinks such as Baileys and Aperol Are staple everyday drinks that should really be included. It’s a long flight from the UK to Dubai, but the quality of our stay means it is likely we will consider a return next year to the Rixos and I will be monitoring prices through the next few months to see if a viable option arises. I’ve been to All Inclusive Hotels all over the world and in terms of the all round stay (location, staff, food, drinks, condition) I’d say this is certainly one of the best if the not the best I’ve experienced.

This is our fourth time staying at this hotel, and we always find ourselves wanting to come back. The staff plays a huge role in this — they are truly wonderful and make you feel welcome from the very first moment. We came here two years ago, and back then we left with a rather negative impression. It felt as if the hotel had lost its five-star spirit and turned into something closer to a busy transit place. But now the situation has completely changed — everything looks and feels much better, and the improvement is truly noticeable. A big thank you to Mohammed and Ahmed at the reception, who kindly helped us upgrade our room and made our stay even more comfortable. The entire team is extremely friendly and always ready to help. Regarding the food: the cuisine is tasty and varied, with different international dishes every day. However, it might be challenging for people with allergies, since the menu changes regularly and it’s not always easy to find something safe. We also had a small unpleasant interaction with the lady at the restaurant entrance who checks room numbers, but it didn’t affect the overall impression too much. Special mention goes to Tony from the restaurant. I have many food allergies, and he was incredibly kind and attentive — always checking ingredients for me, suggesting alternatives, and making sure I could eat safely. His attitude truly stands out. The beach is beautiful, and the lifeguards are very friendly as well. One evening, when there were no free sunbeds, the lifeguard helped me find one right away, which was very thoughtful. Compared to our visit two years ago, everything has improved significantly. The only downsides we noticed this time were: – You often have to call to request small essentials like toothbrushes or other amenities. – Towels are not changed daily, so we also had to call and ask for fresh ones regularly. These are minor inconveniences, but worth mentioning. The only real disappointment — and this is not the hotel’s fault, but an issue of Ras Al Khaimah in general — is the unpleasant smell that appears outside almost every evening. It genuinely affects the experience, because you want to walk around, enjoy the outdoor shows and concerts, but the odor makes it difficult to stay outside. I’m not sure if the hotel can influence this situation, maybe by organizing more indoor activities in the evenings, but the smell definitely leaves a negative impression of the area. Overall, despite these few issues, our stay was wonderful, and we will definitely return again.