Rixos Premium Göcek Adult Only +13

Very quiet stay in January, but the staff were always available and very helpful.

The problem was when I had booked it it was advertised as an all inclusive but by the time I later found out and only by me making enquires I learnt that during the winter the hotel operates on a bb basis until March !! This was not made clear on the advertisement . I even contacted the booking agent who was unclear so I persisted , it wasn't until I made contact with the hotel direct that they explained . By then I had already committed and paid for our stay ! I asked on this rate which wasn't cheap by any standard what we would get and I was told Bb use of heated swimming pool, spa gym etc . Sadly when we arrived the pool was cold as not that long after apparentely the pool heating system had broken down a week previous . This was so disppointing as this is another reason I chose your hotel . I wish I known this before as I feel we paid alot of money for what we had . It is such a shame !!

Despite continuous rainfall, the guest relations officer at Rixos Gocek ensured we had all we needed, he always stopped to ask how we were enjoying our stay at every opportunity. The staff at the People's restaurant are fabulous! They served with a smile always and never stopped asking if we wanted more food. They went out of their way to provide ice pack for my son's knee and made potatoes available on demand even when it wasn't on the menu. Overall, the staff at Rixos Gocek made our stay awesome and we wished to stay longer to enjoy the full New year program.

Fantastic service, lovely people!!!.

Quiet, we chose this. The time of year and location was by design. Rixos gave us exactly what we wanted, how we wanted and when we wanted. Every minor and there were not many, niggles was rectified immediately and without fuss to ensure our experience was sublime.