Rixos Bab Al Bahr

Truly enjoyed best service and best team Rixos

I've been to the Rixos Bab Al Bahr before so I knew what to expect. The service was better this time than the last time. Essam and Marjan at the reception were stand out hero's that Rixos should be very proud of. The only issue I had with a member of staff was Sudhakar that works at the Infinity Pool bar. In our previous stay at this Rixos, my wife and I spent most of out time at the Infinity Pool and the service was very good. This time round Sudhakar made it almost impossible to get a good non-alcoholic drink from there. The fist day I asked for a non-alcoholic mocktail and he said no non-alcoholic mocktails are available. I settled for a coke. The second day I went with 4 of female family I was with and managed to get multiple different non-alcoholic mocktails from the Infinity Pool bar including the strawberry daiquiris. The bar tender (not Sudhakar) was very good and he also washed the blender each time to ensure no alcoholic residue was in the blender. The following day I went again and this time round it was Sudhakar again. I asked for a non-alcoholic Strawberry Daiquiri and was told it's not available. I explained that I had some the day before from the same bar and he first accused me of lying saying it wasn't from this bar and said it may have been from Isla Bar as there are Muslim bar tenders there. I assured him that it was definitely at the same bar and that I'd been to that Rixos before. He went on to argue that the drink won't blend without the Alcohol and that I have to have the Alcohol. I told him I'm Muslim and don't drink Alcohol. He replied that he knew that. I asked him politely to just blend it without the Alcohol. As he reluctantly picked up the blender I asked him to give it a quick rinse and he refused to do so saying it was clean already. I showed him the centimetre or so of red liquid at the bottom of the blender and he refused to rinse it under the tap and subsequently filled up the blender with ice and started laughing out of sarcasm. I told him I was upset with the way he has treated me and his reply was so what. I then said to him that if he doesn't like working there he should have a word with his manager and ask to be moved elsewhere. I didn't want to spoil my holiday so I walked away and left the area. I didn't go back to the Infinity pool again during my stay at the hotel even though I wanted to as I didn't want it to spoil my holiday. This experience was so disheartening that I will probably avoid Rixos Bab Al Bahr in the future. The food at all of the restaurants was very good. Excellent service at all of the A la Carte restaurants we went to. Very accommodating and the food was very good. The only place I would improve the eating experience would be to have better freshly cooked food near the pool area. We tried the burgers and chips from Toast n Burger hut near the slides but the food was pre-cooked burgers heated up in the microwave. It may be an idea to move its location to near the Isla Bar and have freshly cooked cheese burgers, margarita Pizza and Donner meat. There is also a lack of ice creams and Ice lollies at the hotel. The spa facilities were very good.

Спасибо очень большое отделу Front office, Также хотелось бы отметить как безумно хорошо работает Маржан агент по работе с гостями!!! Она очень многое сделала чтобы этот пребывания в отеле было максимально удовлетворено насколько это может быть.Также очень хотелось поблагодарить господина Ayman из отдела F/B.Который принимал нас в ресторане Итальянской кухни.Очень гостеприимный и добрый мужчина и хороший человек ❤️