Rixos Premium Dubrovnik

Every moment my friends and I spent was wonderful, except for breakfast. We could hear dishes dropping and glasses breaking by the employees every morning. However, the sauna service was fantastic.

Breakfast is great, staff is overall great but some waitresses at lobby bar and beach bar werr rude and unprofessional. Food was mediocre at beach bar. No late checkout available even though the hotel wasnt full.

We had hoped for a 5 star experience but only got a 3 star stay. A 5 star hotel has proper lighting in the room. A 5 star hotel does not have you listening to loud music from the atrium until 11pm. A 5 star hotel does not keep their high end restaurant open while there is a storm blowing through the place. There are other smaller issues, like the elevators, but I will just leave it there. It was a nice hotel with a good view and comfortable beds but it did not meet our 5 star expectations.

The experience was not as good as last year. The patio doors were too stiff and wasn't fixed. Service in the bar was slow or not available after midnight (too few staff). It was difficult to get a coffee at breakfast and when arrived the coffee was too small (too few staff and no facility to help yourself leading to some staff being not polite). The spa and fitness facilities were very good. The room apart from the door was very good.

Exceptional, a lovely hotel, food & drinks a little pricey but a fantastic experience, brilliant location splendid views & facilities, would definitely call again.