Rixos Premium Dubrovnik

The hotel has a spectacular view of the Adriatic and is convenient walk to the old town. The staff was very friendly and helpful to all of our needs

All of the “hot” breakfast dishes we tried on each morning were either cool of col, which spoilt what was otherwise a wonderful buffet. The coffee and hot water were generally not hot enough. Suggested solution: make the Chef (rather than Wait Staff) responsible for temperature quality and randomly and independently test and record temperatures. They will put less food out at a time, rotate it as necessary and there should be less wastage. Drink prices were very high. Lack of USB outlets was disappointing. Shower rose would not stay in a set position. When issues arise (as they inevitably will, timely proportional action is much better than profuse apologies and over reaction. For example while ALL Platnium we were not provided drink vouchers - the preferred solution would be to send someone up with the vouchers and two extras. Instead we got a huge and unnecessary fruit platter that evening and the following day. When mentioning the breakfast food temperatures, I received a late and profuse apology and the offer if Room Service and a free dinner which I did not see until after we checked out. Reception staff were great as were Room Service

Amazing experience staying in the hotel. Staff were very welcoming, food was excellent and location is wonderful. We take away very fond memories and will be back again.