Rixos Premium Seagate

The Hotel was very clean , the staff could not do enough for you, the food was of high quality, although it could have been hotter, this was brought up with management & was instantly addressed during our stay, the facilities were first class (although the evening entertainment was a bit loud)

I had one of the best holidays I ever had my only issue is the flexibility of rules which I do accept and respect but my only downside is that during my holiday which was my baby boy first birthday and decided to spend it in my original country of birth Egypt and wanted my son to be his first birthday as I am originally from Alexandria and on that day only one of my cousin decided to make a nice gesture and to fly from Cairo where she lives and come and visit me only for few hours she came to hotel around 11 am and was flying out same day around 7:30 pm but she was on her way to airport at 5 and our plan is to go down the old market and spend the day out in sharm city and to my surprise we were stopped by security and told that she is not allowed passed the terrace and it was a bit of embarrassment for me to let a guest of mine limited to a certain area while my wife change the pamper of my son , I approached the management to explain that I am not staying in the hotel with my guest we are only going to change for my baby son than going out to spend the day visiting the city which in any other part of the world would be granted I wasn’t asking for more than few minutes inside probably the hotel and they do have my room number , her local ID card in case we don’t stick to our words but they were very strict about it and at the end even though I felt embarrassed by the situation that one of member of my family took all the trouble to fly out to meet me , yet I was putting her in situation that limited her freedom inside the hotel I am staying at and off course from that moment I can see the suspicious movements of security officers around us to make sure probably that we don’t run inside the hotel which I would never do but just being put in a situation that I am been watched made me and my guest very uncomfortable and I do work in a customer service business and own my own restaurant in London and off course there is always rules but rules can’t always cover all aspects and that’s where management come into role when there is special circumstances where deviation is needed to show the quality and flexibility of customer service and make ur customer service excellent and different than others but in my case it was the opposite, I didn’t want it to spoil my visit , they asked me to pay for a day use which I refused to pay for few minutes inside the hotel pira meters not for the money to pay but out of principal, I told the manager that I even used the hotel limousine to go to Sinai clinic and paid much much higher rate LE 1350 each way even though I know I can take taxi from outside the hotel which will cost me LE 200 each way but it didn’t bother me because I was happy to do that with the hotel I am in since everything was more than perfect and really enjoyed my stay in the hotel and I will be back to the same hotel too very soon but as originally an Egyptian I love my country and want it to be the best in the world and only a very small effort and understanding could make huge difference.

Overall I thought the standards were good in the hotel - and the team were excellent with only three one or two not delivering excellent service. The rooms were good in many respects and the cleanliness was very good. Shower wasn’t great but acceptable. Food was often cold in turquoise- which as a restaurant owner myself I find unacceptable. The heat lamps were inadequate and food was obviously poured into cold serving containers- I touched a few and they were definitely the reason for the contents cooling rapidly. I never saw any regular probing to check holding temperatures- just lots of chefs standing behind the pass - I found the a la cartes decent enough - but the qr menu is not good - it cheapens the experience and makes choosing very difficult - especially if you forget your glasses. Surprised how difficult it was to get into these restaurants when many tables - approx 60% seemed empty at all times - we acknowledge that you need to accommodate different times of entry but are tables only booked once a night? Service at the beach was non existent apart from the towel assistance however the young man in the bar was lovely but very overworked and didn’t have time to wander down the beach - need more staff there to help He lady who was standing at the front of the French / Chinese restaurant- the one standing at the podium was very unhelpful and not pleasant at all. Unlike Fady who was exceptional He dealt with a very rude and aggressive customer at Salt - and if one of my managers had dealt with this level of customer behaviour I would be extremely proud! The waiters at the top bar terrace were excellent too. The main complaint was the loud horrific DJ music all night from the monstrosity marquee - what is that all about??? It looked like something from a festival not an aspiring five star hotel. There was rarely anyone in there and I feel so sorry for those staying next to it! Gardens and public areas very well maintained. Does the buggy need to hurtle down the pier so fast?? It was extremely concerning when walking and we wondered if there has been an accident yet - if not there may be one soon. It’s annoyingly loud when on beach and I saw a few people looking startled when it was coming towards them. Health and safety surely has risked assessed this - and if so they need to look at speed limits again Overall I would recommend this hotel but I have been to others which were slightly better / baron palace Hurgada which offered a nicer bar with lord atmosphere inside - which is necessary some nights especially when the heaters don’t all work. But it was a nice stay and I would recommend- only a few tweaks would make it amazing! Food temp Menus Bar inside Less Dj Ibiza style Better showers Better service at beach I do consultancy work as well as running my own businesses and one element is a mystery shop for attractions - so I am possibly more picky than most - Also - aperol for the bars! Very popular drink and sad to see it only in premium