Rixos The Palm Hotel & Suites

It was our second time at Rixos the Palm, and were equally as impressed as we were the first time. The facilities, the food and drinks are excellent for this price point. The staff make the place what it is, everyone is friendly, attentive and all go above and beyond. The hotel is at the far end of the palm but that adds to the exclusivity having the sea on 3 sides as you are away from the hustle and bustle but the local taxis are cheap and efficient so very easy to get off the palm if you want to (90 dirhams, plus tip, to get to the Dubai Mall in about 45 minutes) so you don't feel isolated. The variety of food in the buffet plus the al a carte restaurants you will be hard pressed to find something you don't like, they do cater for a large number of visitors from different countries so there will be new things to try if you feel adventurous. The pools are clean with plenty of lifeguards for your safety as well as some fenced off area's of the beach/sea so no unwanted sea creatures to spoil your swim. The sea is very warm in the summer so you can cool down in the swimming pools (cooled down in the summer, but not too cold) Overall it is a great hotel, are there better 5 star hotels? , of course, you can see the Atlantis and Burj Al Arab etc from this hotel! but at this price for the quality, service and all inclusive which is available all day and not just at certain times, you would hard pushed to do better.

From checking in for a weeks holiday to our first day to our last I can honestly say that this hotel is one of the best I have ever stayed at, the staff are all pleasant and work very hard, special mention to Deepak outside near the bar and pool area made our first day memorable and looked after us he is a credit to the company and it is for him that we will coming back again I hope he will still be there when we do, the drinks are top class alongside the food which there was always a great selection to choose from and if there was something you wanted you couldn’t see they would get it for you , the sea view room was exactly that and big enough for the 3 of us ,great amenities in the room, lovely nights sleep on the big bed , 2nd time in Dubai and will definitely be coming back again to this hotel as it has everything you could of wanted and offered more than what we expected from the location to the all the guests we spoke to there is nothing to fault about this hotel. There is everything you need from this hotel and location and the 1st class service you receive that has made our holiday one to remember and the people and guests we met. Well Done Rixos and to all your staff as they are the ones that make everyone come back to the hotel. The place is amazing and even though there must be a thousand or so rooms you think you are the only ones there by the service you receive. You can book your trips on site and not have to worry about getting to and from as it’s all taken care of , apart from paying out for the trips and giving tips here and there which they don’t expect our holiday was the best ever and very relaxing. Thank you Rixos

Amazing staff, excellent service, good food and marvellous hotel in a wonderful setting

We had an amazing time from start to finish. All the staff members bent over backwards to help and nothing was too much trouble. Given the service levels at this hotel it should be awarded 7* rating.

It was our first time in Dubai. We celebrated my husbands early 50th and we received a cake and grape juice awaiting in the room and a cake in the steak house the night we celebrated. The staff are friendly, you are always greeted with a smile and asked how you day and evening has been. Nothing is too much trouble for them. The service is high quality, the cleanliness is high standards, along with the food and drink. This hotel along with its staff and management teams in my opinion exceeds 5 stars.