Rixos Premium Bodrum

Rixos Bodrum is extremely magnificent. Not only the location, facilities, excellent green area and wonderful beach and sea but the hotel staff. I have stayed in dozens of hotels all over the world since years and I have never seen such a polite, friendly and sincere staff ever. Thanks a million Rixos Bodrum, you are doing a great job!

amazing

Overall it was a great experience with some big let downs. Lets start with negatives, The service quality was volatile with some being very professional and experienced with others knowing barely how to open a service or pour down a drink. Also in the survey they've sent me, my last name is misspelled. Small unprofessional things like this add up. When items in the hotel shop was out of stock the staff didn't help us source more, mainly tobacco items. In hotel shop, they are selling it 5x more expensive but yet they still run out of stock. When we talked to the reception they said "we can't help you, call a taxi, go to a market nearby and buy some yourself". Unbelievable response. We didn't make this an issue at the time but was a shocker. Also on the beach and the pool, there were a lot of umbrellas missing the QR code, or didn't have clear numbers so the waiting staff would be confused about where to bring the order or the guests would be unable to order. About the positive, the buffet is amazing. Before coming in we thought we might get bored of the buffet or it wouldn't be good enough. Oh we were wrong, buffet was amazing both for breakfast and dinner. We were getting so full we couldn't have lunch during our stay for 5 days. Almost everything we tried was perfect. Pool staff was very nice and friendly. Spa is also really good and the staff is very professional and good. We tried a classic deep tissue massage and classic Turkish hamam, both were very good experiences and definitely worth the extra. Overall hotel has a very good vibe to spend 4-5 days just being relaxed and resting. If you are looking for excitement it might be disappointing but we were looking for a relaxing stay which we had.

I felt very relaxing stayed in the hotel, the staffs are nice and helpful, the lobby and coffee restaurant decorations are very chic and modern, the lobby outside sitting area very chilled, quiet and breathtaking view, the food are very nice and fresh, in the future I well come back again.