Rixos Premium Bodrum

amazing

Overall it was a great experience with some big let downs. Lets start with negatives, The service quality was volatile with some being very professional and experienced with others knowing barely how to open a service or pour down a drink. Also in the survey they've sent me, my last name is misspelled. Small unprofessional things like this add up. When items in the hotel shop was out of stock the staff didn't help us source more, mainly tobacco items. In hotel shop, they are selling it 5x more expensive but yet they still run out of stock. When we talked to the reception they said "we can't help you, call a taxi, go to a market nearby and buy some yourself". Unbelievable response. We didn't make this an issue at the time but was a shocker. Also on the beach and the pool, there were a lot of umbrellas missing the QR code, or didn't have clear numbers so the waiting staff would be confused about where to bring the order or the guests would be unable to order. About the positive, the buffet is amazing. Before coming in we thought we might get bored of the buffet or it wouldn't be good enough. Oh we were wrong, buffet was amazing both for breakfast and dinner. We were getting so full we couldn't have lunch during our stay for 5 days. Almost everything we tried was perfect. Pool staff was very nice and friendly. Spa is also really good and the staff is very professional and good. We tried a classic deep tissue massage and classic Turkish hamam, both were very good experiences and definitely worth the extra. Overall hotel has a very good vibe to spend 4-5 days just being relaxed and resting. If you are looking for excitement it might be disappointing but we were looking for a relaxing stay which we had.

I felt very relaxing stayed in the hotel, the staffs are nice and helpful, the lobby and coffee restaurant decorations are very chic and modern, the lobby outside sitting area very chilled, quiet and breathtaking view, the food are very nice and fresh, in the future I well come back again.

We have been several times to this hotel it’s located in the most beautiful bay with breathtaking scenery. Very chic and relaxing, super service in all the bars and restaurants. Very clean with an army of people constantly tidying cleaning and manicuring the grounds. The refurbished rooms are stunning and stylish there’s still some that haven’t yet been refurbished and are quite dated and in need of an update. The location for the evening entertainment is gorgeous on a decking right on the sea but a couple of the acts seemed a little old fashioned and dated to us and we were amongst the oldest so they didn’t seem to suit the hotel or the age range of lots of the guests. Saying that there was also a couple of groups that were really good. It would also be good if the entertainment went on for another hour or so and finished at midnight instead of 11pm. The Al a Carte restaurants particularly Kalamata are stunning and made for a very special evening. We had a few problems booking into them but this may have been a lack of communication between us and our room assistant as we were getting frustrated that he hadn’t booked us in but he hadn’t explained the booking process for this so we just thought he wasn’t being helpful with making the bookings. L’Olivo was booked for us on our last night, when we arrived at the restaurant we were shown to a really large table for 8 people that couldn’t be made into a table for 2 we managed to move to a more suitable table after our starters but maybe this could be one of the reasons the restaurant was difficult to book as it would make more sense to have tables that could be altered in size to accommodate more reservations. There’s a beautiful sun deck that was really lovely to sunbathe on with great drinks service. Engin runs this very well as there is no shortage of staff offering water/cocktails and snacks nothing is too much trouble. In the main restaurant Turquoise this is very well organised a lovely setting for breakfast lunch and dinner lots of tables and staff on hand to serve drinks and clear the tables. Mohammed ran this with calm efficiency and Ariato on the grill section of the restaurant cooked us lots of beautiful fish and even served it to our table for us. Great food offerings with beautifully fresh salads and fruit constantly being prepared. Mehmet the waiter in Turquoise stood out to us as so polite and helpful always very welcoming and had a calm professional manner. All in all a wonderful holiday with just a couple of minor issues that were sorted out very quickly. Will definitely return again