Rixos Premium Dubrovnik

Beautiful hotel with amazing views close to old town (15-20 minutes) Lovely breakfast with gorgoeous outdoor bar area and pool area is so relaxing

Luxurious location, facilities, staff, food

We had a great experience, the staff, the hotel, the rooms , food, everything was fantastic. The drinks we felt were pricey compared to other hotels we stayed in Croatia. But other than that, everything was great.

It was my 50th birthday and my daughter’s 18th birthday. I had booked months ago and asked for rooms next to each other as my daughter wanted to be next door. I arrived at the hotel for 11.30 and was told come back around 2 and maybe room will be ready. I went down with our party of 8 and we had lunch and came back up and waited. Other people were given there rooms but we just sat there. I went up and was told were getting them ready. At 3.05 I went back up and was told yours is ready but the rest aren’t. I wrnt back again and was told 2 are ready but the third one isn’t. We decided to go to the rooms that were. They said give us 10 minutes and we will release the third room. It’s bd shad you want then next to each other. By now I was getting annoyed as it was past our check in time. We went uk and at 4 o’clock I rang and had to jerk explaining myself. My sister rang as she was annoyed too. Her daughter was annoyed at not being given her room. They finally got there room at around 4.30. As my daughter went in her room we all went thinking they would have placed a little surprise in her room and that was why we were made to wait. The room was 23 rooms away from me and she was upset but upon entering with us all behind her videoing there was absolutely nothing done for her at all. I felt embarrassed and my family were annoyed. After that we didn’t engage with no one and decided to make the most of it. We paid to stay in a top hotel but didn’t feel like we were treated good.