Rixos Premium Seagate

Everything was perfect. Staff is super friendly and nice. Facilities are amazing . Beach , pools , Aqua everything is great and very clean. We will come back for sure.

Hotel is nice, but service not. First of all, I made a direct booking via Accor for Aqua Room, it was more specious than superior one, but these rooms are located far from the beach and it was not mentioned in the description. So we had to spend 20 min to get to the beach using 2 club cars. When I asked the team to change the room to the main hotel, they said it’s not possible. I was very upset. They did nothing for Platinum Accor member (I don’t even say about the upgrade). So we stayed in Fun and Sun Seagate Aqua hotel (managed by Rixos), not in the main Rixos Premium Seagate Hotel. The receptionists at the main hotel Rixos Premium Seagate are not professional, not kind. I would change all of them. If I am saying about the reception in Seagate Aqua, they are much more professional. I would like to express my gratitude to Oussama. He made his best. Amazing person and employee. The housekeeping was really terrible. Room was not clean, floors were not clean, balcony the same. Bathroom amenities were really bad (they are different from main Rixos Seagate), I even started eaching after using the shower gel, so I had to use my personal shower gel (first time for the whole 5* stay experience). Food at main restaurants (buffet) is really amazing! Thanks a lot to chefs. Most thank to the waiter at the main restaurant Eid, he is very kind and attentive to guests. Besides we booked beach cabanas for 200$ per day. The service there is 2*. Nobody brought towels, we took them by ourself. Not allowed to order food there, but cabanas have tables. Some guests came to cabanas without reservations and used them, the stuff did nothing. Just imagine, we paid 200$, others didn’t pay and stayed next to us. Turkish restaurant was our worst experience, so dirty there (everywhere). We even saw hot the waiter took glasses from the table, put them on the chair and put it back to the table for new guests. It’s awful. The stuff is not qualified for 5* hotel. We felt like in 3* hotel.

Excellent hotel, but, I was accommodated in a 1st-floor room nearby theater and basin, and it was really impossible to have a rest before midnight.

Cosy decorations and atmosphere

Good stay, good facilities and friendly personnel. Service was exceptional - however, there are still some minor things: * check-in hassle with quite awkward nudge to upgrade to more expensive room - obviously showing that the staff has a problem to find and free up the reserved room; * inability of guest relations to help reserve restaurants for a bigger company - however, when we visited the restaurants we saw that it is possible and that restaurants were able to compose tables and serve bigger companies (we were 12 people)...contrary to what guest relations stubbornly repeated to us! * buffet restaurant too crowded and food dispatch sometimes too clunky and slow! These are minor things where to improve but it did not destroyed our good experience!