Rixos Premium Alamein

Very good

The location of this hotel is truly world-class — I don’t think there’s anything like it anywhere else. However, the overall experience unfortunately didn’t live up to the premium standard that I have always associated with the Rixos brand. In the past, when I stayed at Rixos Sharm El Sheikh and Rixos Hurghada, those were some of the best hotel experiences of my life: exceptional service, a warm and impressive welcome, and a feeling of genuine hospitality from the moment I arrived. This time, at Rixos Alamein, the reception felt a bit cold and impersonal, the place was extremely crowded and somewhat disorganized. I had even mentioned to the receptionist that it was my wedding anniversary — a very special occasion for me — and that I had booked a suite. She agreed to arrange it, but when I got to the room it wasn’t the suite I had expected, and there were no special touches in the room to recognize the occasion, which is something I’ve always experienced in other Rixos stays. Even the breakfast service and overall hospitality were not at the same high level I’m used to. It wasn’t bad, but it was very average — which doesn’t match the Rixos name. In summary, while the location is outstanding, the experience as a whole felt ordinary and lacked the warmth, attention to detail, and premium quality that make Rixos unique.

Nice place, great big rooms. Blackouts, don’t black out. Very loud ACs which can keep you up at night. Employees are all extremely helpful, but you can rarely find them due to the hotels business. Every a la carte restaurant was full booked & the open buffet had not seats. Employees were gracious & helpful. Guest relations did their absolute best. It was just an influx of people everyday. For the price, I expect a higher level of service and availability.

The hotel, the sea, the breakfast, the atmosphere and the staff are excellent, but the place needs to be developed in the room cleaning staff and the comfort of the bathroom as well. During my stay, there were tourist groups that did not match the quality of the place, and this made the breakfast experience difficult and completely disorganized.

Warm hospitality, clean rooms, unmatched facilities, and a breathtaking seashore