Rixos Pera Istanbul

We were made to feel special from the moment we arrived at the door and passed to our charming Front of House personnel (Emre, Nuri and Turhan). It's wonderful to be greeted by happy yet so professional people on arrival. Next, we were led to our rooms, where the porter explained the operation of some of the features in the room. The views from the windows down over to Goldern Horn were fantastic. Our Deluxe room was beautifully appointed and far exceeded what we were expecting. Having settled into our rooms, we next sought out Elmira the Concierge. We had some ideas of what we wanted to see, but Elmira was able to make recommendations, which were truly outstanding. Every one of his suggestions made our two days there amazing. It honestly felt like we'd been there for a week, because of how much we accomplished in the two days. He arranged our private tour guide on day one and planned our Bosphorus cruise for day two. Then when we wanted to venture out for dinner directed us to a beautifully tradition Turkish restaurant. I cannot rave enough about this hotel and the staff. I've mentioned a few, but the whole team there makes this a very special place to stay.

Luxurious hotel and very nice and polite staff

From the moment I emailed about the gym, to the moment we left — one thing stood out: the people. Honestly, they are what made our stay so superb. Emre set the tone as my first point of contact, with his fast responsiveness and friendliness. On arrival, Fuad checked us in and he was just wonderful. (I really liked the touch of providing a welcoming mocktail) We had a lovely gent help us with our luggage to the room and even connected our wifi. Ali and Ugurcan introduced themselves to us as we were on our way out (frankly, we had no idea where we were going to go). They shared with us a map and outlined the top locations based on what we wanted to do. The recommendations were great!! They also suggested the boat tour, which was one of our highlights on the trip! Ugurcan even kindly gave us his travel card! HOWEVER, one of the most standout moments was the wonderful Muhurrem, from housekeeping. He cleaned the room with love, patience and care!!!!! You can really see he takes great pride in his work and it shows. My mother and I really appreciated his touches in the room — from the cute note, to the carefully arranged bathrobes, to even cleaning the dishes — he has a signature touch! (We had a gift for him but we forgot to drop it off 💔- hopefully next time!!) The mature gentleman from housekeeping also did a great job. Overall, the whole team was great. I loved how Fuad and Emre would greet me by name without me even giving my room number. It’s moments like these that make these experiences so special. The purpose of this trip was really for my mother and she thoroughly enjoyed it. Mission complete! Thank you all for making it happen! (Special thank you to Emre for double checking everything went well with the airport pick up. Baris was wonderful.)

Very good experience clean and good pick up from airport if you wanted transport. Good location very central to restaurants and shops.