Rixos Premium Seagate

Excellent experience

Great hotel, always something to do. Food was a bit and miss. Turquoise lovely but people's was bad, service and cold food.

This hotel is absolutely beautiful. You can never get bored. The kids were entertained from the moment we stepped into the hotel. It was winter so the best part was that the Aquapark and hotel pools were heated. The variety of restaurants were a delight. We ate at the BBQ restaurant and Salt restaurant. They both were world class cuisine. The Anjana spa was one of the best I have been to. I will definitely want to come back to this hotel to spoil myself and my family. Thank you for giving us a free room upgrade.

The Hotel was very clean , the staff could not do enough for you, the food was of high quality, although it could have been hotter, this was brought up with management & was instantly addressed during our stay, the facilities were first class (although the evening entertainment was a bit loud)

I had one of the best holidays I ever had my only issue is the flexibility of rules which I do accept and respect but my only downside is that during my holiday which was my baby boy first birthday and decided to spend it in my original country of birth Egypt and wanted my son to be his first birthday as I am originally from Alexandria and on that day only one of my cousin decided to make a nice gesture and to fly from Cairo where she lives and come and visit me only for few hours she came to hotel around 11 am and was flying out same day around 7:30 pm but she was on her way to airport at 5 and our plan is to go down the old market and spend the day out in sharm city and to my surprise we were stopped by security and told that she is not allowed passed the terrace and it was a bit of embarrassment for me to let a guest of mine limited to a certain area while my wife change the pamper of my son , I approached the management to explain that I am not staying in the hotel with my guest we are only going to change for my baby son than going out to spend the day visiting the city which in any other part of the world would be granted I wasn’t asking for more than few minutes inside probably the hotel and they do have my room number , her local ID card in case we don’t stick to our words but they were very strict about it and at the end even though I felt embarrassed by the situation that one of member of my family took all the trouble to fly out to meet me , yet I was putting her in situation that limited her freedom inside the hotel I am staying at and off course from that moment I can see the suspicious movements of security officers around us to make sure probably that we don’t run inside the hotel which I would never do but just being put in a situation that I am been watched made me and my guest very uncomfortable and I do work in a customer service business and own my own restaurant in London and off course there is always rules but rules can’t always cover all aspects and that’s where management come into role when there is special circumstances where deviation is needed to show the quality and flexibility of customer service and make ur customer service excellent and different than others but in my case it was the opposite, I didn’t want it to spoil my visit , they asked me to pay for a day use which I refused to pay for few minutes inside the hotel pira meters not for the money to pay but out of principal, I told the manager that I even used the hotel limousine to go to Sinai clinic and paid much much higher rate LE 1350 each way even though I know I can take taxi from outside the hotel which will cost me LE 200 each way but it didn’t bother me because I was happy to do that with the hotel I am in since everything was more than perfect and really enjoyed my stay in the hotel and I will be back to the same hotel too very soon but as originally an Egyptian I love my country and want it to be the best in the world and only a very small effort and understanding could make huge difference.