Rixos Water World Aktau

Overall, everything is good, but the housekeeping service is very poor. I waited for three days, and when they finally arrived, they informed me that their working hours were nearly over. They said if we wanted them to clean our room, we needed to leave immediately.

My family and I had a lovely time at your hotel. Your staff were very friendly.

We were pleasantly surprised at how well appointed the hotel is. The entire staff in the hotel are very welcoming, helpful and attentive to any requests we had. The added bonus are the Theme Parks. The rooms are nice and comfortable and had amazing views of the Caspian sea. Overall, it was a really good experience and lots of memories to take back...!

The hotel has been working in the middle of season-switch - therefore some of the facilities have not been working properly (the most critical was that the air-conditioning system didn't work so it was option either to sleep in a heat or to sleep with open windows). However generally the stay was good, staff was extremely friendly and helpful and I enjoyed the hotel

Really beautifully organized place. Very green garden, warm and well designed swimming pool. Friendly check in staff who was already expecting us. The water park is a plus. But upon arrival security guards behaving like police. Keeping gates closed and taking time to open it. Asking in a rude way the passport. They are not police and should not welcome guests this way. Very unpleasant. Indeed we were arriving in a dirty car from 2 days of camping in Mangystau but it is not the way to greet customers. Also the food is really not good. I would recommend to stop the all inclusive and be on a « pay as per your consumption » with better products. Rooms were good but soundproofing could be improved (same problem in Rixos Turkestan). To be clear, in terms of food and rooms quality, of all Rixos tested in Kazakhstan only the Borovoe one is up to the Rixos name.