Rixos Water World Aktau

This is my second visit to this hotel. I think this time the food was worse than the previous time. In comparison, last time, two years ago, the seafood menu was more varied. Also, the second courses at dinner were monotonous and not tasty.

Facilities, atmosphere and design are grand. From a culinary perspective the experience is more muted. Compared to another Rixos Hotel in Borovoe, the difference in the quality and creativity of the cuisine is quite large. At the Rixos Borovoe the food at the buffet is much better. Plus the a la carte at the various restaurants in the Borovoe Ressort is of much higher standard than at the Rixos Aktau. The Rixos Aktau is clearly geared towards customers with lower culinary demands and expectations.

Stayed for 4,5 days at the beginning of August. A lot facilities, activities, good food. However, experienced issues with room door. Key was not working, considering big territory had to run to reception to de-activate at last five times. Reception Sandugash was rude, was asking to bring second key, which was left inside. Later she said that we should not keep key with mobile, which was not warned earlier. Then room door lock itself broke, was fixed by technician. On dinner time, restaurant crew was understaffed. Didnt bring requested beverages.