Rixos Borovoe

I liked the facility and the service overall. a lot of flying insects, mosquitos outside. the quality of food is overall fine, but nothing can be called really delicious or tasty.

Overall, everything was good but there were a few issues. Positives: 1. Stable and well-functioning Wi-Fi — I was able to watch movies and work without any issues. 2. Tasty food at the main restaurant — the selection isn’t very large and is rather modest, but there was always enough for a complete and healthy meal. All the food was very fresh and delicious. 3. Friendly staff at the main restaurant — I really liked all the chefs, and especially the manager Kirill. 4. A large, well-maintained area to walk around and enjoy. 5. Good massage therapists and helpful reception staff at the spa. 6. The hotel is rather quiet and there were no loud music at the evenings. 7. We really enjoyed the crimean baths, it was the highlight of our stay. Negatives (of 1-4 I informed the guest relations when they asked me if I have any feedback during my stay): 1. The most important point for me was the lack of proper sun protection on the beach and the terrace by the pool. A solid canopy without holes (the current one provides no protection) or a proper umbrella is necessary so guests can stay on the beach without the risk of getting sunburned. I mentioned it a few times to guest relations and at the last day of my stay the problem was solved partially (they provided umbrellas upon demand on the beach). I am happy that the problem was solved for future guests but felt very unhappy with my inability to stay at the beach because there were no sun protection. 2. The hallway light in the room turns on automatically, which is very inconvenient at night. For example, if one person goes to the bathroom, the other is woken up by the light. Having a separate switch to disable this function at night would be very helpful. 3. There is no place in the room to hang swimsuits or wet clothes. Considering the hotel has a beach and spa, I’m surprised there isn’t at least some accommodation for drying wet swimwear. Some guests also wash clothes during their stay. There are a few towel racks, but if they are used for clothes, there’s nowhere to hang towels. I’m aware of the drying rack in the spa, but I prefer not to use it, as I find it unhygienic — many people leave their swimsuits there, and they’re not always clean. 4. Sometimes the room cleaning was done very late — sometimes even at 4 or 5 PM, despite the “please clean” light being on all day. 5. The main reception staff was not very friendly and welcoming. When asked questions they almost always referred to the hotel's website instead of simply answering the question which was a bit annoying. 6. The entertainment program was very modest and it sometimes mentioned activities that required additional payment (without mentioning that activity is not free) which was annoying. Sometimes we showed up at the time and place mentioned in the program and there were no activities despite being mentioned at the website (for example, live music). The overall organization of the entertainment is very lacking. In general there is nothing to do at the hotel other than going to spa and walking around the hotel. 7. There are lots of kids at the hotel since it is family friendly and sometimes they were too loud and overwhelming. May be having some adult only areas for relaxation could solve this.

We were glad to see very well trained personnel which acted very professionally and polite. The food in the main restaurant was good with good variety of food. Only remark is to allow people who paid for the rooms with accommodation and food to dine in other restaurants as well