Rixos Park Belek - The Land Of Legends Access

We travelled as a family of 5 with 2 rooms. Nan and Grandad , daughter, 2 grandaugters. We loved the hotel and had the best holiday ever. No 2 days the same. Different pools to go to. Loved the peoples bar and the buggy to the kids club. Turquoise restaurant was amazing. Food was really good just sometimes difficult to find a table for us as a family of 5 . There are plenty of big tables but all taken. I suppose as school holidays it was extra busy. It was free for all I think maybe needs to be more organised.

I had a great experience, room, facilities, spa and sport activities were brilliant. The holiday was unfortunately disappointed by lost/ stolen laundry. And then lack of staff support in the resolution of the incident - we had to constantly call reception to find our items, each time we called a new person answered and I could see that no one was looking for it/ logged the incident, so we had to repeat and repeat ourselves again. Again, when we physically went to reception and received no clarity. Many hours later we received just a simple answer “we do not hold any responsibility” from the manager, which was concerning since the laundry bag disappeared. We left our contact details to be contacted by a more senior team members, but again! No contact. Unfortunately I am not sure I will choose Rixos again since the expectation from this level of hotel was that the team will deliver the simplest service (laundry) and if failed, will admit the mistake and discuss any remediation actions with guests.

Well balanced holiday for the family, something for all of us. Very nice quality food and drink.

I particularly found the front house staff quite rude. I got the impression they don’t like “Pakistani” guests.